helpdesk operator jobs in West Midlands

You will be the first point of contact, ensuring all service requests are correctly logged, prioritised, and assigned to meet strict contractual deadlines (SLAs). Service & Communication: Act as the first point of contact for all incoming service requests (phone, fax, email).

You will be driven by customer service and will have excellent critical thinking skills with a can-do attitude.

You will have a confident telephone manner, being accustomed to communicating with people across all levels. In addition, we would certainly expect the successful applicant to demonstrate the following…

Step into a rewarding permanent role offering a supportive working environment, hybrid working, and the opportunity to take ownership of a busy helpdesk within a commercial property environment. This Helpdesk Manager position allows you to make a real impact, manage multiple sites, and ensure excellent service delivery, all while working in a flexible environment that values your contribution and...

Help Desk Coordinator - Be the Heart of Our Operations!Location: Based in HalesowenDays/hours of work: Monday to Friday - 8:30am to 5:00pm (30 minute lunch break)Pay rate: £13.22 per hourTemporary to permanent opportunityReady to make an impact?We're looking for a dynamic Help Desk Coordinator to join our growing team. If you thrive in a fast-paced environment, love solving problems, and enjoy...

You will be responsible for the safe, compliant and efficient operation of all building services, delivering Planned Preventative Maintenance (PPM), reactive maintenance and minor remedial works. WHAT TOU WILL BE RESPONSIBLE FOR Completion of PPM works to schedule in the most proactive and efficient way possible.

You will work independently, travelling between client locations, ensuring all systems are operating efficiently and safely while delivering a high standard of customer service. The ideal candidate will have a strong understanding of electrics and controls and will be able to complete high-standard service and maintenance work.

Working with a Senior Director / Director managing and assisting with the management of properties for one of our larger clients. The individual is to take immediate responsibility and ownership of managing their own clients and their buildings. These may include overseas investors, UK institutions and property companies. Assist the Senior Director in business development and increasing the...

Select how often (in days) to receive an alert: Advertised Salary: £24,020 to £28,259 per annum Job Function: People Services Working Hours: 37 Location Type: Hybrid Contract Type: Fixed term contract Posting End Date: Thursday 29th January 2026 Help Shape the Future of People Services at Cadent Are you passionate about delivering exceptional HR support, resolving queries efficiently, and...

You will work closely with colleagues in estates, compliance, and administration, assisting with both the day-to-day coordination of tasks and the follow-up of safety-related actions.

You will be a proactive and conscientious problem solver with strong attention to detail and a clear understanding of your responsibility in maintaining a safe, comfortable, and compliant school environment.

Equans is looking for a Contract Administrator - PPM & Compliance to join our team on our Birmingham schools contract at Coleshill, Birmingham, B46 1JU on a permanent basis. This is a full-time position working 37.5 hours per week, from 09:00 to 17:00, Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.General Overview To provide a customer...

Role: Multi-skilled approach to engineering with each hospital site having 1-2 Static Building Engineers – supported by small teams of Mobile Building Engineers (East and West areas) Engineering Team are supported by a FM contract which provides a Helpdesk service. Reactive jobs are processed via a PDA to Building Engineers Mobile Building Engineers are required to provide support across...

A growing and well organised IT company based in Wolverhampton is looking for an experienced IT Service Desk / Field Engineer. This is to add to their already established business and would suit someone in a similar role to that of a Service Desk Engineer or Field Engineer. Duties will include:- - To take and log help desk calls - To provide 1st 2nd line technical support to a diverse array of...

Job TitleJunior IT TechnicianSalaryOur salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.LocationTipton, West MidlandsOur CompanyDoocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which...

Equans is looking for a Finance Administrator to join our team in based at the Queen Elizabeth Hospital, Birmingham on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package. Reporting to the Helpdesk and Admin Manager, you will provide a high-quality administration and create invoice reports for our clients and be...

Job Overview Responsible for up to 26 High Street Retail Stores for all FM Hard Services The Proactive ownership of the client CAFM System and the quality and the delivery of PPMs and Reactive Works within the retail outlets you control.Analysis of Client CAFM data looking at outstanding work orders and management of these working with Help Desk and Planners.The management of the Customer...

You will be given autonomy over your work so that you will have the opportunity to shape the projects you're working on. We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge sharing, and open communication is encouraged.

Associate Director, Property Management (Birmingham) The role Working with a Senior Director / Director managing and assisting with the management of properties for one of our larger clients. The individual is to take immediate responsibility and ownership of managing their own clients and their buildings. These may include overseas investors, UK Institutions and Property Companies. Assist the...

You must be eligible to work in the UK. Your Experience / Background / Previous Roles May Include: IT Helpdesk Technician, Technical Support Specialist, Desktop Support Technician, IT Service Desk Analyst, Systems Support Technician, IT Support Engineer, IT Operations Technician, User Support Specialist, IT Troubleshooter, IT Service Technician, Network Support Technician, IT Support Analyst.

You will be given autonomy over your work so that you will have the opportunity to shape the projects you're working on. We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge sharing, and open communication is encouraged.

You will be responsible for the safe, compliant and efficient operation of all building services, delivering Planned Preventative Maintenance (PPM), reactive maintenance and minor remedial works. WHAT TOU WILL BE RESPONSIBLE FOR Completion of PPM works to schedule in the most proactive and efficient way possible.