itil jobs in West Midlands

You will drive service improvements, assign and manage ticket flow, lead 121s, build training and development plans, and introduce new efficiencies using tools like ConnectWise and AI-based automation.

You will also liaise closely with the Project Engineering team to maintain alignment across onsite and remote support services.

Job Description Incident and Problem Manager Birmingham – Hybrid (2–3 days a week) £70,000 – £75,000 + Bonus Our client, a global leader in consumer services, is seeking an Incident and Problem Manager to take end-to-end ownership of major incident response and problem management across a complex, global technology landscape. Here you will be managing high-severity incidents, minimising...

Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to...

You must have a proven background in IT Sales and IT managed services or Cyber security sales.

You will be responsible for your own sales targets - Monitor CRM activity and ensure accurate pipeline management - Run team huddles and team meetings to drive focus and energy Performance Management

Company description: About us At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values Trustworthy, Respectful, Accountable, Collaborative and Excellent guide our work and our commitment to creating an inclusive workplace...

National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham. The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user satisfaction. This role involves leading a team of IT professionals, managing offshore teams and...

A leading IT company is looking for an Engagement Manager to oversee strategic customer engagements in Birmingham. Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. This role involves leading planning and execution while building client relationships to drive business growth. Candidates should have at least 7 years of relevant...

You must analyse new business requirements and their correct technical implementation solutions using industry best practices.

You will work closely with client stakeholders, delivery leads, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.

You will influence systems strategy and drive technical excellence across this Birmingham based organisation.

Service Desk Support Manager – Birmingham/Hybrid£40,000-£50,000 plus benefitsA well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer...

Overview We are supporting a Bristol based legal practice who are looking to onboard an IT Asset Management Team Leader. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. Our client has continuously won numerous awards around best culture, best practice and company of the year in their industry. They put...

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. Please...

Global GRC ManagerPermanent - Birmingham- Hybrid - 2/3 days a week onsite£60,000 - £75,000 DOE + 20% Bonus + BensWe are seeking an experienced GRC professional to lead governance, risk management, and compliance initiatives within a highly complex, international organisation. This role requires strong leadership to drive adoption of security policies and motivate teams to align with the...

Description : Job Title Information Technology (IT) Auditor - Corporate and Investment Bank Operations Technology Location Birmingham Corporate Title Assistant Vice President The Group Audit (GA) function takes a proactive, risk-based and independent approach to assist the Bank’s business and infrastructure functions to identify key control weaknesses. You will be joining the global GA...

You will become part of a squad with people from different areas within the business who will help you grow at BJSSWe have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethersGymFlex gym membership programme

Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to...

About The Role The following information aims to provide potential candidates with a better understanding of the requirements for this role. We are actively building diverse teams and welcome applications from everyone. Role: Engagement Manager Location: National (SCC operate hybrid working, which comprises of a mix of office and home working) Contract Type: Permanent Salary Package:...

You must have a proven background in IT Sales and IT managed services or Cyber security sales.

You will be responsible for your own sales targets - Monitor CRM activity and ensure accurate pipeline management - Run team huddles and team meetings to drive focus and energy Performance Management

Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to...

You must have a proven background in IT Sales and IT managed services or Cyber security sales.

You will be responsible for your own sales targets - Monitor CRM activity and ensure accurate pipeline management - Run team huddles and team meetings to drive focus and energy Performance Management