customer complaints handler jobs in London

Overview Our client is seeking a dedicated Customer Experience Representative (Complaint Handler) for a full-time, permanent position located in either Guernsey or Jersey. In this vital role, you will be at the forefront of ensuring exceptional customer experiences by understanding and resolving customer queries and complaints. Your commitment to fair and compliant solutions will make a...

Job Description Complaints Coordinator - Hourly Rate: £14.34 - Location: Pitsea, London SE1 or Ealing Hybrid (Office days are Tuesday and Thursday) - Job Type: Temporary, Immediate Start We are seeking a Complaints Coordinator with experience in housing to manage and coordinate customer complaints efficiently. This role requires ensuring timely resolution and compliance with organisational...

You will take full ownership of complaint cases from initial receipt through to final resolution, delivering timely, well-evidenced responses that meet regulatory expectations. Working across services, you will help challenge inconsistencies, remove barriers to resolution, and ensure outcomes are meaningful, proportionate, and focused on genuine service improvement rather than process alone.

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.

You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.

You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.

You will work closely with colleagues to gather statements, evidence, and updates, supporting the team to deliver high-quality responses to Ombudsman enquiries. Key Responsibilities - Coordinate internal information requests for Ombudsman investigations, ensuring materials are collected within deadlines.

You will determine the validity of vehicle issues and manage independent inspections as necessary. - Enhance Customer Experience: Identify opportunities to improve the customer journey, whether through enhancing customer support training or feeding insights back to our engineering and product teams.

Complaints Handler page is loaded## Complaints Handlerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RQ12964**Role: Complaints Handler****Location:** London**Contract Type:** Permanent**Work Pattern:** Full Time and Hybrid**About The Job**This role exists to provide complaints handling and guidance to ensure the fair treatment of our customers. The remit of the...

We are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of £30,000 per annum (DOE) and a more than achievable first year OTE of £36,000. Responsibilities Manage customer complaints by email, phone and in person Managing a high number of inbound and outbound calls per...

Join Our clients team as a Complaints Handler!Location: Camden, Greater London (4 minutes from Camden Town station)Contract Type: TemporaryAre you passionate about delivering exceptional customer service? Do you thrive on resolving issues and turning complaints into positive experiences? If so, we have the perfect opportunity for you!About the Role:As a Complaints Handler in our Customer Services...

As our Complaints Handler, you will be at the forefront of investigating, managing, and resolving customer complaints with professionalism, accuracy, and empathy. You’ll take ownership of cases from start to finish – gathering evidence, analysing information, and identifying root causes – to ensure fair and timely outcomes. Alongside this, you’ll provide vital administrative, and case-handling...

Job Description We are working alongside an innovative Claims Management company who are currently recruiting for an experienced and passionate FNOL Handler to strengthen their UK based operations. The successful candidate will become part of a fantastic company who offer great routes of progression and industry qualifications to further skills and development. Skills & Experience Required: -...

Job Description Reinsurance Account Handler – Facultative and/or Treaty Reinsurance ROLE PURPOSE: Supports the team to deliver an excellent and comprehensive support for new business, renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing. KEY ACCOUNTABILITIES: Environment, Customer Focus and Relationships: Builds and maintains strong...

You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Key Responsibilities: - Manage and process domestic property claims efficiently and accurately. - Provide exceptional customer service by guiding policyholders through the claims process.

You will be joining on an 18 month, full time contract, but there is the potential for this position to go permanent after this time.

You will provide efficient claims handling services to all customers by responding to LEI claims using excellent written and call handling skills.

You will be managing a shared portfolio of accounts (which includes accurate preparation of presentations and reporting this to the market and clients), providing support in the development of the Branch account from existing clients and new introductions, and maximising client retention levels.

Job Description Senior Account Handler - £55,000 - £60,000 plus bonus - remote or hybrid working Our Client is a Lloyds coverholder and is looking for an individual who is ready to make the move from Senior Account Handler to Account Executive in the coming months. Main duties will include: - Working alongside clients to retain and generate new business, in line with or in excess of, company...

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future.We’re looking for a highly skilled Customer Care Executive to investigate and analyse complaints and other forms of feedback, Google and TrustPilot review, NPS and CSAT surveys, in regulated and non-regulated environments. The ideal candidate will have exemplary communication skills, a strong curiosity for all things...

Sales Coordinator / Key Account Handler Learn more about the general tasks related to this opportunity below, as well as required skills. Location: Whytecleafe, Hybrid Immediate Start Up to £30,000 PLUS free parking, 22 days holiday plus bank holidays, sociable team, events and incentives Required: Mon - Friday 08:30AM - 5:00PM (1 hour lunch) Start date: ASAP Overview: An opportunity to...

You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: 31-32 UmbrellaWorking Pattern: HybridLocation: Greater LondonKey Responsibilities