contact centre supervisor jobs in Wales

Looking for a role where your Welsh language skills truly make a difference? This is your chance! Welsh Speaking Customer Service Officer Swyddog Gwasanaethau Cwsmer – Siarad Cymraeg Location / Lleoliad: Caernarfon Pay / Cyflog: £15 per hour Contract / Cytundeb: Temporary – Approx. 5 months (starting Februrary) Hours / Oriau: Full-time, Monday–Friday ✨The Opportunity / Y Cyfle✨ Looking for a...

Join Our Team as a Contact Centre Agent Welsh Speaking- working from home!Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pmWho We Are:We are an organisation dedicated to...

A leading utility partner in Cardiff is seeking a Retail Customer Operations Manager to ensure effective operation and high standards of customer service. The candidate should have a proven track record in team management and operational optimisation in a contact centre environment. Responsibilities include overseeing daily operations, addressing customer complaints, and leading improvement...

We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you. We are looking to recruit an enthusiastic Contact Centre...

You will work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday.

You will be responsible for making patient appointments and handling information requests over the telephone and by email.

You will be collecting customer information and data to support patients booking, so great administrative skills and attention to detail are key.

Management Level I We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients.  We service a range of clients in the UK, Europe and the United States providing lending platforms and analytics capabilities to both commercial and consumer-focused...

Contact Centre Team Manager - Job Number: 557022 - Closing at: Dec 7 2025 - 23:55 GMT Base Location: Perth, Reading or Cardiff Salary: £43,704 - £51,484 + a range of benefits to support your finances, wellbeing and family. Working Pattern: Fixed Term Contract | Full Time | options available The role We are looking for a motivated Team Manager to join our dynamic Contact centre team. This...

You will confidently answer a range of telephone enquiries for the Criminal Fines Collection and Enforcement Contact Centre

You will need excellent communications skills

You will need to be empathetic towards our customers and work with us to solve problems

You will need to update records on our in house computer system following contact

A recruitment agency in Wales is seeking a Service Performance Analyst to produce and maintain statistical reports for the Contact Centres. The role involves creating schedules, collating performance reports, and analyzing trends to meet customer satisfaction targets. Applicants should have a keen understanding of resource management and performance metrics. This position plays a critical part in...

You will oversee Customer Service and Licensing Officers who handle inquiries from service users, ensuring excellent service delivery. The ideal candidate will have previous experience in a call centre environment and possess strong supervisory skills along with a commitment to customer service.

Citrus Recruit are excited to be recruiting for a Safety, Health, Environmental and Quality Manager working within Transportation and Haulage industry. This is a hands-on, operational role where you’ll work closely with senior leadership, transport and warehouse teams to embed a strong safety-first culture, ensure legal and customer compliance, and drive continuous improvement across multiple...

You will contribute to a high-performance team culture, ensuring processes are followed to maintain a strong foundation for success.

You will ensure that the centre is compliant with Ofsted and company safeguarding requirements.

You will utilise your skills to reach your goals by being proactive and strategic.

Job Description A well-established Civil Engineering Contractor is seeking an experienced Site Agent / Site Supervisor to support the delivery of water infrastructure projects across Denbighshire and Conwy area This is a permanent opportunity offering long-term, local work on essential water and wastewater schemes, with an immediate start available. Key Responsibilities - Day-to-day...

You will have the opportunity to complete your NVQ Level 3 and 5 in Health and Social Care and Management Employee referral bonus program of up to £400 Auto-enrolment pension scheme After Training: Providing care and support to our clients.

You will take responsibility for day-to-day shift operations, ensuring production targets, quality standards, and health & safety requirements are consistently met. This is a hands-on role, combining technical injection moulding expertise with people leadership and continuous improvement responsibilities.

You will receive an acknowledgement of your application.

You will oversee civil activities on site, ensuring works are delivered safely, efficiently, and in line with National Grid standards. This position is ideal for a proven supervisor with strong civil engineering knowledge and a background in utilities, power, or infrastructure projects.

A local Council in Wales is looking for a Contact Centre Advisor to join their Customer Contact team. This role involves managing telephone enquiries, delivering quality customer service, and problem-solving in a busy environment. The Council offers a supportive working culture, hybrid working options, and various employee benefits including competitive annual leave and a generous pension scheme....

An educational services provider in Cardiff seeks an Education Centre Supervisor. This role involves inspiring a team of tutors, ensuring compliance with safeguarding regulations, supporting center growth, and delivering exceptional educational services. Ideal candidates are adaptable, communicative, and proactive, committed to making a difference in children's lives. With a salary of £27,000 PA,...

You will oversee civil activities on site, ensuring works are delivered safely, efficiently, and in line with National Grid standards. This position is ideal for a proven supervisor with strong civil engineering knowledge and a background in utilities, power, or infrastructure projects.

Job Description A leading contractor working on a National Grid substation project in Swansea is seeking an experienced Electrical Supervisor to join the on-site delivery team. This position offers the opportunity to work within a regulated, high-voltage environment, ensuring safe and compliant supervision of electrical activities. The Role As the Electrical Supervisor, you will be responsible...