customer complaints handler jobs in Leicester

You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation. What We’re Looking For: A bright, confident, and positive individual who thrives in a fast-paced environment At least two years of experience in customer service or account collection

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You will be responsible for a high-value portfolio of mid-market and corporate clients, handling complex risks with premiums typically ranging from 10 – 500kGWP Key Responsibilities - Portfolio Management: Manage the end-to-end administration of a designated corporate portfolio, including renewals, mid-term adjustments (MTAs), and general enquiries.

You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims. As a Property Claims Handler you will: Answer incoming telephone calls and deal with incoming electronic instructions. Liaise with customers, clients, insurers via the telephone, email and in writing.

Insurance Account Handler Leicester Permanent Up to £30,000 pa Full Time, Monday to Friday Benefits of the Account Handler role: 30 days holiday (including bank holidays), pension scheme, bonus scheme, free on-site parking, training and development. Are you an experienced insurance professional with strong Acturis skills? We’re working with a respected insurance company in Leicester that’s...

You will be carrying out full inspections of DG Shipments and full training will be given.

You will be completing tasks within a team setting as well as independently and will be accountable for your rational and approach. There is an additional payment for this FedEx was built on a philosophy that puts people first, one we take seriously.

Customer Service Alarm Call HandlerLocation: Leicester (Office-Based)Salary: £24-26k per annumContract: Temp to PermShift Pattern:You'll work a rotating schedule of 6 days on, 4 days off, with shifts structured as follows:* 2 Early Shifts: 7:00am - 3:00pm* 2 Mid Shifts: 3:00pm - 11:00pm* 2 Night Shifts: 11:00pm - 7:00amThis equates to a standard 40-hour working week (5 x 8-hour shifts). You'll be...

You will be responsible to train and develop more junior colleagues and be available to assist clients in case of emergency whether this be by physical attendance at a meeting or to provide technical advice.

You will also be joining an organisation that cares about you as a person and your wellbeing.

You will be dealing with Clients paying premiums up to £10,000.

You will deal with client queries on the phone and by email.

You will provide a comprehensive customer service to meet the insurance needs of a range of clients.

You will join a long standing team who will provide training and guidance where necessary

You will be given the flexibility to design insurance programs that meet the needs of your clients and therefore commercial acumen will be essential. Of course, you will be fully supported by dedicated Account Handlers, our highly respected Broking Team and our experienced Claims Managers.

You will lead a dedicated team of Customer Success Specialists who deliver a personal and timely customer service journey via phone, email, chat, text messaging, and our customer portal. Using our omni-channels, you will ensure the team are able to resolve customer queries efficiently and upon first contact.

Description Reports to: Customer Success Team Leader Location: Leicester Office LE3 5BZ Working hours: Monday to Friday 08:30-17:00, 37.5 hours a week Salary: £25,000 - £26,000 (Bonus Subject to Performance and KPI's We are looking to expand our Customer Service Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer...

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you...

You will need to be available in person to attend one our discovery days on one of these dates: 6th November 2025 25th November 2025 Final Interview: The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions.

Blue Light Card. Individually great, together unstoppable The Role and the Team We have an exciting opportunity for an experienced Customer Operations Manager to join our Member Operations team. In this role you’ll lead and develop a high-performing team of advisors, championing a brilliant member experience while continuously evolving people practices, processes, and ways of working to drive...

You will also have line management responsibility for a Releasing Pharmacist, Quality Officer (NSCU Release) and a Pharmacist Technician making this an excellent opportunity for someone looking to combine technical expertise with leadership. Key responsibilities - Review and release specials through inspection, manufacturing record review, and QC data assessment

Description Reports to: Customer Success Team Leader Location: Leicester Office LE3 5BZ Working hours: Monday to Friday 10:30am - 19:00pm, 37.5 hours a week Salary: £24,570 - £26,000 (Bonus Subject to Performance and KPI’s) We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced...

You will receive the full support and backing of a designated account handler who will work with you on Market presentations and obtain the Quotations from the market for the risks you are tendering for. Our client is looking for a candidate who has the following: - At Least 5 Years Commercial insurance Experience in an Account Executive.

Posted On: 7th August 2024 Customer Service Advisor – Office based – Hinckley £23,000 + benefits Are you a highly organised individual with excellent communication and customer service skills? Our client is seeking a talented Diary Planner to join the Account Management team in providing excellent Customer Service within a fast paced environment. Want to hear more? Day-to-Day: * To contact...

You will be carrying out full inspections of DG Shipments and full training will be given.

You will be completing tasks within a team setting as well as independently and will be accountable for your rational and approach. There is an additional payment for this FedEx was built on a philosophy that puts people first, one we take seriously.