Customer Experience Lead jobs in Cardiff

We are recruiting an inspiring Team Lead & User Experience Design Manager dedicated to fostering a culture of user-centric innovation. This position is central to enhancing our product usability through rigorous research and testing methodologies. Responsibilities encompass leading discovery phases, facilitating ideation workshops, and defining comprehensive UX strategies. The Design Manager will...

A leading outdoor apparel brand is seeking a Senior Retail Crew member in Cardiff, UK. The role involves enhancing customer experience, driving sales, and supporting store operations. The ideal candidate has a passion for exceptional customer service, retail knowledge, and is proactive in personal development. This part-time position offers £12.85 per hour, along with a range of benefits...

We are currently looking for a UX / Product designer that will be responsible for building a clean and effective user experience for our customers. Living proof that a people-focused culture creates success, Creditsafe is a company that’s built differently. With embodied values, an open and pioneering approach, and a focus on people, over the last 25 years we’ve gone from a market outsider to a...

We are currently looking for a UX / Product designer that will be responsible for building a clean and effective user experience for our customers.Living proof that a people-focused culture creates success, Creditsafe is a company that’s built differently. With embodied values, an open and pioneering approach, and a focus on people, over the last 25 years we’ve gone from a market outsider to a...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

You will develop ambitious revenue targets, drive new business across various events and oversee marketing plans. The ideal candidate will have over 7 years in hospitality sales, strong leadership skills, and a passion for delivering exceptional customer experiences. This role offers generous leave, a pension scheme, and various employee benefits.

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A leading financial services company in Cardiff is seeking a Head of Customer Services to lead its contact centre. In this hybrid role, you will ensure an exceptional customer experience for clients in the UK and US. Candidates must have senior leadership experience in a contact centre, proven transformation success, and strong analytical skills. The role offers a dynamic work environment and...

Customer Experience AdvisorLocation: CardiffSalary: Up to £28,000 basicEmployment Type: Full‑time, PermanentProgression: Clear scope for future development within the businessOverviewUnify HQ are recruiting on behalf of our client, a leading organisation delivering retrofit and energy‑efficiency projects for social housing providers, local authorities and funded schemes.They are seeking a...

You will be the first point of contact for the organisation, working closely with both customers and colleagues to deliver excellent customer service and administrative support.

You will need resilience and an ability to manage challenging situations as this role will handle complaints calls and navigate challenging behaviour from callers.

A global apparel retailer in Cardiff is looking for a Brand Representative who is outgoing and stylish. This role focuses on providing excellent customer service by anticipating needs and demonstrating a strong awareness of the store environment. The ideal candidate will be adaptable, detail-oriented, and possess a strong work ethic. They will also have opportunities for career advancement and...

A leading outdoor apparel company in Cardiff is looking for a Senior Retail Crew member to enhance customer experiences and drive sales. This part-time position offers a competitive hourly wage of £12.85 along with various perks including a discretionary bonus, generous holiday allowances, and employee development programs. The ideal candidate will have a passion for the brand, exceptional...

You will manage staff, drive effective engagement, encourage feedback, and collaborate with partners to enhance service delivery. The successful candidate will have strong organizational and customer service skills, alongside experience in a housing-related environment. Cardiff Council offers competitive benefits including generous leave entitlements and professional development opportunities.

We're ANNA — short for Absolutely No-Nonsense Admin We're on a mission to make business life beautifully simple for freelancers, small businesses, and the self-employed. Our app is part business account, part admin assistant, and part cat (yes, we meow). We handle the boring financial stuff; like invoicing, tax reminders, and expense tracking — so our customers can focus on doing what they...

A leading trade credit insurance provider in Cardiff seeks a Manager for its Customer Service Team. The ideal candidate will thrive in a dynamic environment while delivering high-quality support to clients and partners. Key responsibilities include leading a motivated team, ensuring customer satisfaction, and implementing service strategies aligned with business objectives. This role offers a...

Job Description We’re recruiting for a Customer Experience Advocate to join our New Business and Payroll team (Client Services). This role will be part of our pensions team, working closely with scheme owners. The position is mainly focused on administrative tasks, with some responsibility for making and receiving calls.Join our team and help us deliver a best-in-class customer experience. We’re...

The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a...

A fintech company in Cardiff is seeking a Customer Insights Manager to lead customer experience initiatives, enhance reporting frameworks, and address customer pain points. This hybrid role requires strong analytical storytelling and past experience in customer insights or quality assurance. Join a team dedicated to improving business services for small business owners. Enjoy great perks like...

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A not-for-profit organisation in Cardiff is looking for a Customer Experience Specialist to join their busy team. This full-time, 12-month fixed term role will entail being the first point of contact, providing excellent customer service, and resolving issues efficiently. Candidates should possess strong communication skills, be resilient in handling calls, and have essential IT skills. The...