Customer Lead jobs in Cardiff

You will be directly involved with customer support tickets and help lead the team to resolve issues.

You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management.

You will need experience leading a team and also being hands on with customer service tickets.

You will be responsible for ensuring every custom event we run is delivered with the right mix of senior decision-makers from the right target accounts. You’ll lead a team that identifies, engages and secures those delegates, working closely with Sales, Client Success and Event Operations to make sure expectations are clear and delivery is strong.

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks Looking for a fresh start or a second income? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities. Pick up parcels from your local Evri site Deliver in your local area for 4-6 hours a day Finish when the last parcel is delivered...

The Customer Business Team Leader will be responsible for leading and managing a team of 2 Account Managers. This role involves developing and executing strategies to drive sales growth, enhance customer relationships, and achieve business objectives. The Team Leader will work with the direct team ensuring connection to the various other stakeholders involved in the partnership - Develop and...

A fast-growing fintech company in Cardiff seeks a Team Lead for their Customer Support team. The role involves leading a team of 10 agents to drive performance and ensure exceptional customer outcomes. Candidates should have contact center experience, a passion for team development, and a history of success in coaching. The position offers a competitive salary between £32,000 and £38,000, plus...

A leading financial institution in the UK is seeking a Customer Insight Manager to help understand customer needs and shape strategic decisions. This role involves working closely with senior stakeholders and conducting research to translate insights into practical recommendations. Candidates should have extensive experience in customer insight, strong analytical skills, and effective...

You will be directly involved with customer support tickets and help lead the team to resolve issues.

You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management.

You will need experience leading a team and also being hands on with customer service tickets.

A government agency in Cardiff is seeking a Senior Customer Relationship Manager to oversee the customer relationship and insight for their Vehicle Testing services. Responsibilities include developing strategies to meet customer needs, managing a team, and liaising with key stakeholders. The role requires strong relationship management skills, data analysis capabilities, and effective...

A leading outdoor apparel brand is seeking a Senior Retail Crew member in Cardiff, UK. The role involves enhancing customer experience, driving sales, and supporting store operations. The ideal candidate has a passion for exceptional customer service, retail knowledge, and is proactive in personal development. This part-time position offers £12.85 per hour, along with a range of benefits...

A recruitment agency in the UK is looking for a Business Support / Customer Service professional to deliver high-quality customer service and assist with data management. Responsibilities include handling customer inquiries, performing data analysis, and preparing reports using Microsoft Office tools. Ideal candidates will have strong attention to detail, excellent interpersonal skills, and the...

Commercial and Contract lead This is a senior opportunity to lead cost and contract management within a Major Projects environment, playing a key role in the delivery of complex, high-value infrastructure and energy programmes. Sitting within the Cost & Contract Management function, the role takes end-to-end responsibility for commercial, cost, and contractual performance across projects ranging...

Lead Electrical Protection Engineer 6 month contract initially Inside IR35 – Remote working 40 hours per week Job Summary: The preferred candidate is responsible for design preparation based on customer specification, conduct engineering activities from design stage until site commissioning and acts as a technical interface between customer and technical community. In-depth hands-on...

Principal Grafana Network Analytics Engineer Edinburgh, UK | Fully Remote (UK-based) Engineering | Cyber Security £95,000 & Benefits Ever wanted your dashboards to actually defend the internet? This role does exactly that. I’m recruiting on behalf of a high-growth cyber security technology company that protects some of the world’s most critical online services from large-scale DDoS and...

My client is recruiting an Information Security Lead to take full ownership of information security governance, risk management, and audit readiness across the organisation. This role is responsible for ensuring the business remains continuously compliant while enabling teams to operate quickly and securely in a regulated environment. The successful candidate will lead the information security...

Commercial and Contract lead This is a senior opportunity to lead cost and contract management within a Major Projects environment, playing a key role in the delivery of complex, high-value infrastructure and energy programmes. Sitting within the Cost & Contract Management function, the role takes end-to-end responsibility for commercial, cost, and contractual performance across projects ranging...

You will be the driving force behind our most significant projects, taking responsibility from early customer engagement through to successful handover. This includes:Leadership: Building and inspiring teams, and making key decisions that shape the success of your projects. Delivery: Leading teams to ensure projects are delivered on time, within budget, and to the highest quality standards.

Senior Production Planner / SchedulerScantec Recruitment are working with a leading FMCG manufacturer at their flagship Cardiff site to assist in their search for a Senior Production Planner. Working for a well known and reputable brand in the market, you'll have the opportunity to establish yourself and develop your career with excellent prospects for progression. As a Senior Planner, you'll...

You will be responsible for driving performance and ensuring exceptional service during non-traditional hours. The position offers a competitive salary and benefits, as well as a supportive company culture dedicated to diversity and inclusion.

A fast-growing fintech company in Cardiff is seeking a Team Lead for their Customer Support team. In this role, you will lead a team of 10 agents, driving performance and ensuring exceptional customer outcomes. The ideal candidate will have prior contact center experience and a strong passion for team development. The position offers a competitive salary between £32,000 and £38,000, as well as...

A leading fintech company in Cardiff seeks a Team Lead to drive performance and engagement within the Customer Support team. The role involves leading a team to deliver exceptional service, supporting departmental changes, and fostering a growth-oriented environment. Candidates should have contact center experience and a passion for team development. Competitive salary of £32,000 - £38,000 with...