Customer Success jobs in Reading

You will be the go-to person for insight into customers sentiment - You’ll deliver change to enable us to become a customer-first organisation - You’ll provide the business and customer team with lessons learned for to inform continual improvement amongst colleagues

Head of Customer Success (Director level) - Permanent - Mobile Telecoms Infrastructure Greater Reading Area - 3 days/week in office We’re looking for a senior, commercially minded leader to build and lead a high-impact Customer Success function across a fast-growing New Business portfolio. This role owns the end-to-end customer journey — from onboarding and delivery through to handover into...

You will be responsible for developing and executing a strategic sales plan for your team, coaching your team through the complete sales cycle, and building a high‐performance team culture focused on achieving ambitious growth targets.

You will also be confident and prepared reporting moving business metrics to senior leadership.

You will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities.

You will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities.

A leading financial technology firm in the UK is seeking a Customer Success Associate to enhance revenue growth and customer retention. This role focuses on managing the Churn Log and ensuring accuracy in risk reporting, along with supporting projects that drive customer value. Ideal candidates will have experience in customer service, strong communication skills, and the ability to manage...

About the job Customer Success Engineer - Negotiable Our Client are an industry leading tech start-up based in Reading in the UK. Their exceptional SaaS solution is used internationally for the archiving and preservation of valuable digital assets across a range of industries including life sciences, scientific research, heritage and higher education. The Role Our Client are looking for an...

A global leader in business payments seeks a Customer Success Associate to manage revenue protection and customer retention. Responsibilities include maintaining the Churn Log, reporting high-risk accounts, and analyzing churn pipeline data. The ideal candidate will have experience in Customer Success or Customer Service, strong communication skills, and be proficient in Microsoft Office. Join a...

You will be responsible for managing team performance against global metrics like Net Revenue Retention (NRR) and CSAT, maintaining accurate forecasts, and empowering your team to deliver a best-in-class customer experience throughout the entire lifecycle.

You will also possess strong technical proficiency in Salesforce and a methodical approach to documentation and performance reporting.

A leading IoT company is seeking a Country Manager - Customer Success in Reading, UK. This role involves driving retention and expansion of the French revenue book, managing a multi-location team, and ensuring customer satisfaction. The ideal candidate will be fluent in English and French with strong leadership experience in a B2B environment. The company offers flexible working arrangements and...

A dynamic recruitment agency is seeking a Head of Customer Success to lead the Customer Success function across a high-profile client portfolio. This strategic leadership role involves ensuring customer satisfaction through effective delivery models, project management, and a focus on continuous improvement. The ideal candidate will possess extensive leadership experience, strong commercial...

A leading subsurface technology firm seeks an experienced Sales Manager to lead a dedicated team in driving revenue growth within the mid-market segment. The ideal candidate will possess at least 5 years of experience in a SaaS environment, proven leadership skills, and a strong aptitude for strategic sales planning. This role involves coaching team members, building customer relationships across...

Ciphr has an exciting opportunity for a Customer Success & Experience Specialist to join the team as we grow and develop.As a Customer Success & Experience Specialist, you’ll be responsible for improving the customer experience at every touchpoint with Ciphr. Your goal will be to ensure customers have a positive experience from initial onboarding interactions to post-purchase support and eventual...

You will own and maintain the Churn Log, ensuring all risk and potential churn data is captured accurately and updated daily.

You will report to the Director of Customer Success and contribute to specific projects aimed at enhancing customer value and driving business growth.

A leading tech start-up in Reading seeks a Customer Success Engineer to provide high-quality assistance to their customer base. The role emphasizes customer support and success, ensuring queries are properly handled. Candidates should have over 2 years of experience in customer support, excellent communication skills, and familiarity with RESTFul APIs and monitoring tools. This position offers...

You will own and maintain the Churn Log, ensuring all risk and potential churn data is captured accurately and updated daily.

You will report to the Director of Customer Success and contribute to specific projects aimed at enhancing customer value and driving business growth.

A leading HR solutions provider in Reading is seeking a Customer Success & Experience Specialist to enhance customer interactions throughout their journey. The role involves analyzing customer feedback, building proactive relationships, and driving collaboration across teams to ensure a positive customer experience. Applicants should have 1-2 years of relevant experience, ideally within the SaaS...

Head of Customer Success (Director level) - Permanent - Mobile Telecoms InfrastructureGreater Reading Area - 3 days/week in officeWe’re looking for a senior, commercially minded leader to build and lead a high-impact Customer Success function across a fast-growing New Business portfolio.This role owns the end-to-end customer journey — from onboarding and delivery through to handover into...

Head of Customer Success (Director level) - Permanent - Mobile Telecoms Infrastructure Greater Reading Area - 3 days/week in office We’re looking for a senior, commercially minded leader to build and lead a high-impact Customer Success function across a fast-growing New Business portfolio. This role owns the end-to-end customer journey — from onboarding and delivery through to handover into...

Head of Customer Success (Director level) - Permanent - Mobile Telecoms InfrastructureGreater Reading Area - 3 days/week in officeWe’re looking for a senior, commercially minded leader to build and lead a high-impact Customer Success function across a fast-growing New Business portfolio.This role owns the end-to-end customer journey — from onboarding and delivery through to handover into...