Customer Support Analyst jobs in Wales

Job Description Do you have experience on motor or travel insurance with strong data analysis skills? Our client, a dynamic and growing international insurance services company, is looking for a Pricing Analyst to join their friendly and collaborative team based in Cardiff. Responsibilities include: - Analyse competitive position, customer behaviour, claims, and profitability to inform...

Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to...

REMOTE 24/7 SOC Analyst | UK-Based Frontline cyber defence. Real incidents. Real progression. Looking to build (or accelerate) your SOC career without commuting? This is a fully remote 24/7 SOC Analyst role within a modern, analyst-led Security Operations Centre supporting diverse customer environments across the UK & Europe. You’ll be hands-on with live incidents, real attackers, and...

IT Service Desk Analyst Rate: £150 per dayLocation: On-site, Cardiff (5 days per week)Duration: 2 months (High possibility of extension)Your new company A large organisation based in South Wales. Your new role We are seeking an IT Service Desk Analyst to provide high‑quality 1st and 2nd line support to internal users. This role requires strong customer service, solid technical understanding, and...

Business Analyst / FinTech / SaaS / BA / Financial Services / Cardiff / Hybrid / PermanentVivo Talent are looking for an experienced Business Analyst to join our clients team and support the development of lending products within a global SaaS platform. This is a product-led role, ideal for someone who can balance customer needs, commercial priorities and long-term product strategy.You'll work in...

Our client in Cardiff is looking for a Stock Analyst to join our dynamic team on a 6-month FTC - to support in keep operations running smoothly, efficiently, and ahead of the curve.Although this is initially a 6 month contract, there's a strong likelihood this could go permanent after this period.What you'll be doing:Maintain and optimise the parts database to ensure accurate, up-to-date...

Job Description Join our Retail Annuities team as a Data Analyst and play a key role in delivering accurate, timely, and insightful data that drives decision-making across Pricing and Underwriting, Sales and Distribution, and Customer Services. This is an opportunity to work in a collaborative environment where your analytical skills will help shape strategies and improve outcomes for our...

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get‐paid‐early feature, combined with financial education on social media and our award‐winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products – we want to...

You will help improve the product by being the voice of the customer by raising bugs and new functionality requirements, as well as testing new releases prior to deployment.

You will have some experience of working with a HCM application. Key responsibilities include:

We're working with a well-established and growing Managed Service Provider (MSP) that has been supporting customers across the South of England for over 30 years. The business delivers IT Support, Cloud, Microsoft 365, Azure, and modern workplace solutions, and is known for its friendly, collaborative culture and strong technical standards. They're now looking for a Senior Security Analyst to...

A data-driven advisory firm in Cardiff is looking for an Associate Service Operations Centre Analyst to join its team. This entry-level position provides hands-on experience in IT service management, focusing on customer incident response and technical support within an ITIL framework. The ideal candidate will be detail-oriented, organized, and eager to learn in a fast-paced environment....

DESCRIPTION Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what...

You will tackle diagnostic queries, support Microsoft applications, and resolve hardware issues while ensuring customers are updated throughout the process. Ideal candidates are tech-savvy problem solvers who can work independently as well as part of a team, with excellent communication skills and a background in Service Desk operations being advantageous.

Published on 12 January 2026 Real Time Planning Analyst Cardiff / Hybrid Role: Real Time Planning Analyst Advertised by: Longreach Recruitment Location: Cardiff / Hybrid Salary: £30,000 - £35,000 (Based on Experience) + Bonus + Corporate Benefits Key Role Purpose & Responsibilities Contribute towards achieving service level targets by balancing actual contacts with forecast and on‐the‐day...

About Monzo We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products – we...

Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to...

Our client is keen to recruit some sharp IT minds who can provide world-leading technical support to their customers. The award winning team is key to the business' success, providing second to none customer service for all things technical. The client is an esteemed IT company with impressive growth projections for the future. As a Technical Support Analyst (1 st and 2 nd Line) your job will be...

REMOTE 24/7 SOC Analyst | UK-Based Frontline cyber defence. Real incidents. Real progression. Looking to build (or accelerate) your SOC career without commuting? This is a fully remote 24/7 SOC Analyst role within a modern, analyst-led Security Operations Centre supporting diverse customer environments across the UK & Europe. You’ll be hands-on with live incidents, real attackers, and...

A leading IT company in the United Kingdom is seeking a Technical Support Analyst to provide exceptional 1st and 2nd line support. The role involves troubleshooting various technical issues, offering strong customer service, and requires someone who is tech-savvy and a natural problem solver. Candidates with experience in a Service Desk are highly desirable. This position offers exciting career...

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with...