Customer Support jobs in Cardiff

We’re looking for a driven, people-focused Customer Account Manager to join our growing sales team and help bring Edmunds Cocktails to more venues across the Midlands. At Edmunds Cocktails we’re redefining what ready-to-serve cocktails can be. Our award-winning range is crafted with real spirits, real ingredients, and above all, an obsession with quality. We’re now looking for someone who can...

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...

As part of the Serviceplan Group, the worlds largest independent and partner-managed agency group, Plan.net UK is the leading partner for building best brands in the digital now. We combine strategic thinking, data intelligence technology and creative excellence. By deeply understanding customer behaviour, we create personalised brand experiences and activate them through media, helping...

You will be responsible for ensuring every custom event we run is delivered with the right mix of senior decision-makers from the right target accounts. You’ll lead a team that identifies, engages and secures those delegates, working closely with Sales, Client Success and Event Operations to make sure expectations are clear and delivery is strong.

You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market.

You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.

A fast-growing fintech company in Cardiff is seeking a Team Lead for their Customer Support team. In this role, you will lead a team of 10 agents, driving performance and ensuring exceptional customer outcomes. The ideal candidate will have prior contact center experience and a strong passion for team development. The position offers a competitive salary between £32,000 and £38,000, as well as...

You will have an initial Zoom call with Nazima to find out more about you and to tell you more about us. Stage 2: Technical Task & Values based interview (90 mins): This stage will be held in our office, and you’ll meet with the wider team - We’ll run through a live role play exercise where you’re the agent and we’re the member.

Job overview NHS Wales Shared Services Partnership has an exciting opportunity in our Accounts Payable Department. We are looking for an enthusiastic, organised and efficient Senior Customer Support Assistant to join the Accounts Payable Team based at Companies House in Cardiff. The role of the Senior Customer Support Assistant is to be the first point of contact for Accounts payable and...

A software company based in Cardiff is seeking a customer service representative to guide customers through their software. This role requires effective communication skills, IT literacy, and problem-solving abilities. The position offers a hybrid working model with full training provided. Employees enjoy benefits like additional leave, a pension plan, and regular team events, emphasizing a...

You will ideally have experience of using Microsoft and VMware technologies.

You will have first-class customer service skills, as this role involves dealing with both internal and external stakeholders on a daily basis. What you'll get in return This is a permanent role to start ASAP.

You will be responsible for providing excellent service to our merchants, triaging complex technical escalations, and building comprehensive documentation as you learn.

You will handle technical escalations from our agent team, resolve issues using admin tools and system knowledge, and escalate effectively to engineering when needed.

You will work closely with Production and Quality teams to support new product introductions and engineering changes.

Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?This is the perfect role for you!Position: Driving Field Agent Location: CardiffHourly rate: £12.55Duration: Till 17/12/2026Hours: 22 -30 pw (Monday - Friday, occasional Saturdays)Contract type: Temporary (weekly pay through Randstad)...

Our client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.Due to location,...

Job Title: Customer Service Executive - Part Time Salary: £12,500 per annum and up to 20% bonus and benefits (pro-rata based on part time hours) Location: Cardiff, hybrid working after you pass probation. Training: The first 2 weeks you will be required onsite 10am - 2pm, Monday to Friday for training. This can either be paid as overtime or accrue time off in lieu. Shift Patterns Available:...

Job Title Customer Delivery Driver Location Cardiff Bay Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Afternoons Hours per Week 24 Pay Rate £12.60 Category Retail Hourly Colleagues, Sales Staff Closing Date 2 December 2025About the Role Our operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...

Job Description Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction matters? We’re looking for individuals who take pride in helping others, enjoy working collaboratively, and are eager to grow their skills in a supportive and inclusive team. This hybrid role attracts a salary of £24,525.Join us in shaping...

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.

What that means day to day What you’ll need to be successful What you’ll get in return About Alcumus Who we are: By this point, you’ll likely have decided if the role sounds up your street, but what about Alcumus as an employer? Time to introduce ourselves… We believe that everyone should be able to go home safely from work every night, so we’ve made it our mission to build risk management...

You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market.

You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.