Help Desk Manager jobs in Birmingham

Job Description Key Responsibilities • To act as the lead professional for children and their families in need of help and support. • Work with families, taking a whole family approach to practice, to undertake needs-led assessments and create multi-agency support plans, leading the delivery of this. • Lead on the delivery of multi-agency plans including providing evidence-based support to...

A property management company located in Birmingham is offering an excellent opportunity for an FM Help Desk Operative to join their Facilities Management team. The successful candidate will be responsible for logging and tracking maintenance requests, providing exceptional customer service, and coordinating both planned and reactive maintenance tasks. Ideal applicants will possess strong IT...

You will handle claims / projects up to £1m in value for domestic and commercial / industrial properties.

You will be expected to assess the damage and determine causation / policy liability.

You will write / submit full reports, outlining your findings and commenting on the nature and extent of damage.

You will drive service improvements, assign and manage ticket flow, lead 121s, build training and development plans, and introduce new efficiencies using tools like ConnectWise and AI-based automation.

You will also liaise closely with the Project Engineering team to maintain alignment across onsite and remote support services.

Service Desk Support Manager – Birmingham/Hybrid£40,000-£50,000 plus benefitsA well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer...

A leading urban aparthotel brand in Birmingham is hiring a Guest Services Manager to enhance the guest journey. Ideal candidates will have over two years of front desk experience and strong communication skills. Responsibilities include monitoring guest feedback and ensuring satisfaction. Join us for a rewarding career with various benefits including flexible working patterns and paid volunteer...

You will be based within our newly built, high specification open plan head office in Dudley

A Luxury Hotel Front Desk Supervisor is responsible for overseeing the front desk operations to ensure that guests receive the highest level of service. The role typically involves managing a team, ensuring smooth check-in/check-out processes, addressing guest inquiries, and maintaining the hotel's overall guest service standards. Here's a detailed job description: Key...

Contract Type : Permanent Salary Package: £, - £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours: . am – pm, Monday – Friday Interview Process: -stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long...

Legal Recruitment Consultant - In House Desk About Us My client is an established international recruitment agency with a dynamic and innovative approach to in-house legal talent acquisition. With a robust client base and an extensive candidate CRM system, we pride ourselves on connecting top-tier legal professionals with exceptional in-house legal teams across the the UK. The Role As a...

Job Title: Service Desk Roles (1 Service Desk Lead/ 2 Service Desk Analysts) Job Location: Birmingham, UK/ Onsite Job Type: Permanent Job Description: - Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must - Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is...

You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base.

A leading digital transformation company is seeking three Team Leaders to build a new Level 1 Support Service Desk team in Birmingham. The ideal candidate will have team leadership experience, especially with apprentices, and will be responsible for managing performance and supporting new team members during onboarding. This role offers a chance to develop within a growing customer-centric...

A leading recruitment agency based in Birmingham is seeking a Senior Recruitment Consultant to develop and manage a high-performing desk. The role involves driving candidate attraction, ensuring compliance with education standards, and building relationships with schools. The ideal candidate will demonstrate experience in education recruitment with a strong billing history, alongside excellent...

Engineering & Technical Manager - Subsidence Permanent - Fully Remote working Salary - £60,000 - £80,000 + Bonus + Benefits Our Client My client a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. They help their clients to manage risk, operate their core business processes, transform. Are you ready to...

Our client is a fast-growing global technology leader within the connected TV and digital media industry. Their innovative platform powers millions of smart devices worldwide, providing seamless, premium entertainment experiences to consumers. With strong momentum across APAC and Europe, they are expanding their presence in the UK and France and now seek an ambitious Sales Manager to help drive...

You will operate as a senior broker in your own right, building and billing your own desk, while also acting as a point of guidance and structure for the wider team. Where the team is performing well and consistently hitting KPIs, the focus remains firmly on commercial growth and new business.

Contract type – Full Time, Permanent Band – Band E Information About The Role This role is providing first line IT support expertise to help support the CTP network of services across the UK. The individual will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Requests will be logged, categorised,...

Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions...

A global technology company is seeking a team leader to support apprentices in Birmingham Business Park. The successful candidate will enhance team performance through effective communication and performance management strategies. Responsibilities include onboarding, analyzing performance data, and fostering customer relationships. Candidates must be eligible for SC clearance based on UK...