IT Help Desk jobs in Birmingham

Job Description Key Responsibilities • To act as the lead professional for children and their families in need of help and support. • Work with families, taking a whole family approach to practice, to undertake needs-led assessments and create multi-agency support plans, leading the delivery of this. • Lead on the delivery of multi-agency plans including providing evidence-based support to...

A property management company located in Birmingham is offering an excellent opportunity for an FM Help Desk Operative to join their Facilities Management team. The successful candidate will be responsible for logging and tracking maintenance requests, providing exceptional customer service, and coordinating both planned and reactive maintenance tasks. Ideal applicants will possess strong IT...

A leading broadcasting corporation seeks a skilled HR Advisor to provide support on various HR topics, ensuring accurate advice is delivered to colleagues across the UK. This hybrid position requires excellent communication and problem-solving skills, plus experience with HR systems like SAP. Ideal for candidates with HR knowledge and a service-oriented approach. The role offers professional...

You will benefit from a unified team of recruitment consultants, with the opportunity to leverage on current relationships, whilst growing your status as a market specialist.

You must have a proven background in IT Sales and IT managed services or Cyber security sales.

You will be responsible for your own sales targets - Monitor CRM activity and ensure accurate pipeline management - Run team huddles and team meetings to drive focus and energy Performance Management

You will join a team delivering high-impact industrial automation and digital transformation projects for clients in the Life Sciences, Energy, and Utilities sectors.

You will apply your deep technical expertise in Copa-DATA zenon to shape intelligent operations strategies, architect robust SCADA/HMI platforms, and guide our customers on their journey towards IT/OT convergence.

You will be based within our newly built, high specification open plan head office in Dudley

You will have a passion for supporting others and pride yourself on delivering an outstanding service.

You will be reliable, trustworthy and respectful.

You will enjoy building professional friendships and comfortable in spending time in the company of others.

You will not require any formal qualifications just a desire to make a difference to your clients lives.

You will drive service improvements, assign and manage ticket flow, lead 121s, build training and development plans, and introduce new efficiencies using tools like ConnectWise and AI-based automation.

You will also liaise closely with the Project Engineering team to maintain alignment across onsite and remote support services.

About Atos Group Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered,...

Service Desk Support Manager – Birmingham/Hybrid£40,000-£50,000 plus benefitsA well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer...

A Luxury Hotel Front Desk Supervisor is responsible for overseeing the front desk operations to ensure that guests receive the highest level of service. The role typically involves managing a team, ensuring smooth check-in/check-out processes, addressing guest inquiries, and maintaining the hotel's overall guest service standards. Here's a detailed job description: Key...

Contract Type : Permanent Salary Package: £, - £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours: . am – pm, Monday – Friday Interview Process: -stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long...

You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base.

Are you ready to take your technical expertise to the next level? We're looking for a 2nd Line Engineer to join our dynamic Service Desk team. In this role, you'll be the go-to escalation point for resolving complex technical issues while building strong relationships with our clients and mentoring your peers. You'll ensure that our clients receive top-notch support while keeping technical...

Job Title: Service Desk Roles (1 Service Desk Lead/ 2 Service Desk Analysts) Job Location: Birmingham, UK/ Onsite Job Type: Permanent Job Description: - Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must - Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is...

Answering calls for reception and children's services, checking systems to direct calls, supporting the wider service with phone calls and voicemails. Internal and external visitors – interviews, visitors, occasional members of public, taking in deliveries, dealing with confidential waste – dealing with company from PHS – Fire drills. Requests from service – booking rooms, stock check, ordering...

PKF Smith Cooper is the home of PKF in the Midlands. Our clients are at the heart of everything we do, and it’s our job to help them thrive by creating successful, longstanding relationships. Location: Birmingham, Derby, or Nottingham Contract: Full-time (37.5 hours) Salary: Dependant on experience As our IT Manager, you will play a pivotal role in ensuring the efficiency, security, and...

About the role Sense is recruiting for a 1st Line IT Analyst to join our successful ICT team. This is a full time role, working 37.5 hours per week at our office in Selly Oak, Birmingham In this role you will provide excellent IT Support and customer service via phone, email and face to face, acting as the first point of contact for Sense employees and volunteers. This role will...

A leading technology services company in Birmingham is seeking an IT Service & Digital Transformation Manager to oversee service stability and lead digital and AI initiatives. This hands-on leadership role involves managing a Service Desk, driving SLA performance, and promoting continuous improvement. The ideal candidate will have strong IT service management skills and a proven track record in...