it first line support jobs in Wales

You will act as an escalation point from 1st line, working across infrastructure, systems and applications, while also getting involved in projects and system upgrades. Key Responsibilities Provide 2nd and 3rd line support for end users, resolving escalated technical issues across hardware, software and systems.

First Line Support - Paying up to £21 per hour, 35 hours per week, inside IR35, Based in South Wales (Fully Onsite) - Start ASAP Your newpany You’ll be working with a leading organisation based in South Wales. Your new role We are seeking a proactive and customer-focused individual to join our IT team as a First Line Support Technician. In this role, you will be the first point of contact for...

A consulting firm in the UK is seeking a detail-oriented Application Support Engineer. This role involves providing first-level technical support, troubleshooting application issues, and managing incidents effectively. The ideal candidate will have over a year of experience in technical support, familiarity with ticketing systems, and strong communication skills. Candidates should be...

2nd/3rd Line IT Network Support Engineer | Salary: £40k + excellent benefits package | Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). | SC Clearance requiredWe have an exciting opportunity for a 2nd/3rd Line IT Network Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role...

Help us build the digital foundations that support homes, communities, and futures. Morfa Gele, Abergele, with remote working Salary: From £25,611 to £26,468 Full-Time | 37 hours per week | Permanent At Cartrefi Conwy, we're proud to be more than just a housing provider. Our purpose is to offer affordable, safe, and secure homes while creating opportunities for our tenants to thrive. That starts...

Job Description Home First Hospital Team Pay rate in line with the All Wales Pledge - £38.43 Umbrella Swansea Council On a temporary basis of 3 months initially. This role is primarily based in our local hospitals and includes community work. - Office based 5 x days per week (Monday to Friday) - Primarily based in Morriston Hospital, but may also cover Singleton, Neath Port Talbot and...

Senior Backend Developer (.NET | AI-First SaaS Platform) Compensation: Competitive, based on location and experience Location: UK or Turkey (Hybrid – Office & Remote) Keepnet is an AI-driven SaaS platform experiencing strong, sustained growth in the UK with growing global momentum, helping organisations manage human cyber risk at scale. With Agentic AI live in production, Keepnet runs...

A leading IT services company in Cardiff is seeking a Senior IT Infrastructure Engineer (3rd Line) to provide operational support across cloud and on-prem environments. The ideal candidate will have at least 5 years of experience in IT support, strong knowledge of Azure and Windows Server, and excellent customer service skills. This hybrid role offers competitive pay, a car allowance, and...

Job Description Service Delivery Manager (IT/MSP) Cardiff, Wales £40,000 - £60,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Service Delivery Manager or similar, coming from a background within IT Managed Services, having previous working experience in a Service Delivery Manager role or a related position, looking to...

You will work flexibly, adapting to both office and home settings as needed. Essential skills include proficiency in Microsoft Office, good organizational abilities, and strong communication skills. This role also offers several annual leave benefits and an employee assistance program.

You will be a generalist rather than specialising in one area; this role has a focus on end user support so you will be a great communicator with strong customer service skills. You have an inquisitive nature and want to constantly develop your skills.

You must be UK based and happy to call in for the occasional meeting, though.

Responsibilities and Duties As a Workplace Operations Engineer you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions for Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially - the ability to proactively work to a resolution and deliver a high-quality outcome...

Overview French speaking 1st Line Support Advisor Welshpool Ref: 4283SF Salary: up to £28,000 per annum (depending on experience) Responsibilities Provide 1st line technical support to customers by resolving queries related to the company's products and services Location: Welshpool Handle incoming queries by phone, email and live chat Ensure all calls are logged accurately Analyse data...

You will work alongside the Team Manager to: - Provide practice leadership and professional oversight to social workers and practitioners - Support decision-making at the front door, ensuring proportionate, timely and lawful responses - Oversee waiting lists, risk prioritisation and case progression

You will act as an escalation point from 1st line, working across infrastructure, systems and applications, while also getting involved in projects and system upgrades. Key Responsibilities Provide 2nd and 3rd line support for end users, resolving escalated technical issues across hardware, software and systems.

You must be able to commute to the office and have a full UK driving license and your own transport.

You will own the engineering vision and execution of Keepnet’s core platform, operating across the UK, EU, US, UAE, and Canada, supported by distributed offshore and nearshore teams.

You will not be expected to do everything yourself. Success in this role will be measured by platform reliability, delivery predictability, team health, and customer impact.

3rd Line IT Support Engineer | Salary: £45k + excellent benefits package | Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). | SC Clearance required.We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse...

Senior Backend Developer (.NET | AI-First SaaS Platform) Compensation: Competitive, based on location and experience Location: UK or Turkey (Hybrid – Office & Remote) Keepnet is an AI-driven SaaS platform experiencing strong, sustained growth in the UK with growing global momentum, helping organisations manage human cyber risk at scale. With Agentic AI live in production, Keepnet runs...

You will own the engineering vision and execution of Keepnet’s core platform, operating across the UK, EU, US, UAE, and Canada, supported by distributed offshore and nearshore teams.

You will not be expected to do everything yourself. Success in this role will be measured by platform reliability, delivery predictability, team health, and customer impact.