customer insight jobs in Reading

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 14 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we connect you to more than...

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...

You will ensure diversification is delivered with pace, precision, and scalability. Key Responsibilities - Lead all programme and project delivery across the New Business portfolio, from proof‑of‑concept to scaled deployment. - Build and govern a multi‑channel delivery capability, balancing internal, third‑party, and partner‑led delivery models.

You will be responsible for developing and executing a strategic sales plan for your team, coaching your team through the complete sales cycle, and building a high‐performance team culture focused on achieving ambitious growth targets.

You will also be confident and prepared reporting moving business metrics to senior leadership.

You will provide insight which will drive our DMEX improvement initiatives and plans and ultimately drive our overall DMEX performance.

You will monitor the success and outputs of change initiatives, ensuring efforts are focused on impacts and optimal benefits are delivered.

You will support the development of Voice of the Customer (VoC) capabilities, help run web tagging, heatmap analytics and A/B testing tools, and provide recommendations that contribute to operational efficiency and better customer engagement. - Gather and interpret data from multiple sources (web analytics, heatmaps, surveys, VoC, interaction analytics, operational metrics).

You will act as a bridge between long-term forecasting and the Control Room, helping our teams optimise electricity dispatch in an evolving energy landscape.

You will also have access to a comprehensive benefits package tailored to support your well‐being and professional success.

Location: Reading, England, UK | Self-Employed | Flexibility to manage your own calendar | In-Person Counselling services | Own professional consulting premises Are you a qualified mental health professional looking to make a meaningful impact while enjoying flexible working arrangements? Why Choose TELUS Health? - Comprehensive Support - Thorough induction training with dedicated Team...

A leading technology firm is seeking a Brand and CX Insight Reporting Manager for an 8-month fixed-term contract in Winnersh, UK. This role focuses on transforming customer insight into impactful business actions, partnering with various teams to enhance brand equity and customer experience. Candidates should possess significant experience in customer insight roles and exceptional communication...

You will be working closely with experienced professionals, you will gain invaluable insights and hands-on experience, enhance your skills and knowledge by working with advanced accounting software such as Sage 50 and Excel.

Job Description Insight Executive Group are delighted to be working in partnership with a global FM service provider who are looking for a Quality Manager to work on their healthcare contract in Berkshire. This is a full-time permanent role with a starting salary of £65k with an ASAP start. The successful Quality Manager will be responsible for: - the management of all processes (existing and...

A leading company in IoT connectivity is seeking a Customer Touchpoint Insight Analyst to enhance customer experience. This role involves analyzing customer data, developing strategies, and improving key performance indicators. The ideal candidate will have strong leadership experience, proven expertise in customer experience ownership, and exceptional data analysis skills. The position offers...

Job Description Customer Communications Specialist Contract role Reading - Hybrid working We're looking for a Customer Communications Specialist to join our Customer Comms team. This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and upsell. As part of...

Customer Solutions Specialist (Geotechnical Engineer) - Civil About Us At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and...

We’re looking for a talented Operations Data & Insight Analyst to join our team and help us make the most of the data that drives Thames Water. You’ll play a key role in bringing new tools, technologies, and techniques to life as we tackle current and future challenges across our business. What you’ll be doing as an Operations Data & Insight Analyst - Building and automating data processes,...

In this role , you will have the opportunity to: Become proficient as a generalist CSS across the Seequent product range including Volsung, Leapfrog, Edge, Contaminants Extension, Central and other products or solutions as required; Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed...

Job Description Are you ready to shape the future of customer experience? Thames Water is looking for a Metering Journey Manager on a 13 - 18 month Fixed Term/Secondment, a key role where you’ll lead the optimisation of our end-to-end metering journey. This is your chance to make a real impact by ensuring every interaction is seamless, transparent, and aligned with customer expectations, while...

Job Description Are you ready to play a key role in keeping communities thriving and protecting the environment? At Thames Water, our two-year Learning to Lead Waste Management Graduate Programme gives you the chance to rotate through two hands-on operational placements, tackling the challenges of collecting and treating millions of litres of wastewater every day. What you’ll be doing as a Waste...

Job Description Are you interested in how complex organisations design, model, and improve the systems that keep our business running? At Thames Water, our one year Architecture Modelling Industrial Placement offers you the opportunity to work at the heart of our technology and business architecture function, helping to shape and evolve our enterprise architecture modelling environment....

Job Description Join our growing team as we embark on an ambitious £multi-billion journey to develop and modernise our Water and Wastewater Treatment Works. This is an opportunity to lead a dedicated team of Quantity Surveyors and provide them with support and guidance within the Major Projects and Programmes division at Thames Water. This is a significant role, and you will oversee a programme...