Customer Lead jobs in Smethwick

Join a new team within a large, established housing organisation in the West Midlands. We're looking for a Customer Engagement Manager to lead the delivery of housing service improvement initiatives across targeted neighbourhoods and intervention schemes. This is a pivotal role focused on improving service performance, estate management standards, neighbourhood quality, and long-term tenancy...

As the UKs leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. xbpsjkuValpak contributes to achieving the mission of Reconomys complete global compliance offering Comply Loop. Solving increasingly complex...

Job Description Role: Customer Success ManagerLocation: BirminghamWorking Model: Hybrid - 1 day on client site, 2 days in the office, 2 days working from homeRole Type: Full-time, Permanent About UsConsultancy+ (part of Reed) delivers outcome-based projects and solutions, backed by Reed's scale and reputation. We're proud of our collaborative, no-ego culture-where authenticity, accountability,...

You will:* Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helping determine the optimum solution design for customers.

Job Description Start Date: 02/03/26 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet. Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield. Youll be talking over the phone to customers...

You will be responsible for ensuring every custom event we run is delivered with the right mix of senior decision-makers from the right target accounts. You’ll lead a team that identifies, engages and secures those delegates, working closely with Sales, Client Success and Event Operations to make sure expectations are clear and delivery is strong.

Senior Customer Success Manager Location: London-based, primarily office based Salary: £70,000-£80,000 + OTE Industry: FinTech SaaS Unlike a pure Customer Success role, this position requires confidence and commercial ownership the ability to go deep into each account, build tailored account plans, and spot opportunities that drive long-term revenue growth. This role is perfect for someone...

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job description KPMG's Corporates Indirect Tax group focusses on the large corporates market, is a well-established group of around 30 dedicated indirect tax specialists who help UK and international headed groups address all of their indirect tax advisory needs. The team has specialists in many...

You will promote the function’s proposition, processes and performance, ensuring they are valued and understood, both internal and externally.

You will also have excellent communication and interpersonal skills, with the ability to influence at all levels, and you’ll be an effective team player, demonstrating a positive ‘can do’ attitude and co-operative interaction with team members.

You will act as the bridge between Finance, Commercial, Category, and Operations, shaping pricing strategy, strengthening analytical frameworks, and delivering a robust execution road map that enables sustainable growth in a complex, fast-moving food environment. Key Responsibilities

Our OEM Client based in Gaydon, is searching for a System Integration Lead Engineer to join their team an Inside IR35 contract position. Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Umbrella Pay Rate: £33.64 per hour. The Central Systems Integration Team are accountable for the integration of all customer...

Job Title - Customer Experience (CX) LeadLocation - Birmingham/Hybrid - travel to other UK sitesSalary - £40,000 to £45,000Customer Experience LeadChampion the Customer. Drive Change. Shape the Future.Bridge Recruitment are working with a leading manufacturing company who are a leader in their field.We have an exciting new role, where we are looking for a Customer Lead person who can come in and...

Customer Solutions Lead Client-facing role managing two merchandisers with hands-on smart inventory projects. You know as a Customer Solutions Lead that the real work starts after the sale. Not when the pitch is done, not when the quote is signed.... but when the client needs someone to take the lead and get things moving. This is where you come in. RFID, vending, weight-based inventory systems....

You will be responsible for ensuring quality installations within agreed timescales while providing exceptional customer service. The ideal candidate should have experience in the home improvement or construction industry and possess strong organisational abilities. This role offers a competitive salary and comprehensive benefits including a company car and extensive well-being resources.

A leading financial services group based in Birmingham is seeking a Team Underwriting Manager to oversee a team dedicated to delivering exceptional customer service and operational excellence. The ideal candidate will lead performance management, set targets, and develop action plans while fostering a collaborative and inclusive culture. This role offers a competitive salary, hybrid working, and...

A world leader in design and manufacturing of leading-edge technologies is looking for a Customer Support Quality Lead to be based at their site in East Sussex to join their growing engineering team. The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international standards, customer requirements...

A leading digital marketing company in Birmingham seeks a Manager for their Customer Success team. This role involves leading, mentoring, and developing a team of Customer Success Managers while driving impact for enterprise customers. Ideal candidates should have over 5 years of experience in customer-facing roles and a strong background in digital marketing or analytics. The company offers...

You will plan and execute sales trials, analyse results, and translate insight into a practical sales playbook and recommendations for future processes. You'll also help to shape and improve the commercial operations underpinning our approach – from data capture and CRM use to sales materials, reporting, and performance monitoring.

A leading retailer of apparel and accessories in Birmingham seeks a Key Lead to enhance customer experiences. The role involves supervising staff, ensuring quality service, and driving store performance. Candidates should have at least 1 year of retail experience. A High School Diploma or equivalent is preferred. This position offers flexibility, career advancement opportunities, and competitive...