helpdesk assistant jobs in Manchester

You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.

You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's.

You will also be required to liaise with internal departments to ensure the smooth resolution of any issues. This role involves pro-active communication with field engineers, customers, and suppliers, owning all calls from the moment they are logged until completion.

You must be confident in your approach with a friendly manner.

You will act as the client advocate, ensuring their needs are fully understood and met through close collaboration with internal teams. - You may assist with making sales calls, handling client feedback or complaints, analysing data, and continuously improving the overall client experience.

🌟 Facilities Management Helpdesk Coordinator (Operations Support) 📍 Manchester – Tyco Park | 🕒 Full-Time | 💻 Hybrid Working (2 days/week after 6 months) Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM...

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role! Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies...

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a IT Support & Systems Administrator to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Key Responsibilities: - Provide Level 1 and Level 2 technical support for...

You will develop a comprehensive understanding of cloud operations and advance your skills in the Microsoft ecosystem. Role Responsibilities • Design, build, and manage scalable, secure, and adaptable cloud-based systems and infrastructure • Develop, test, and deploy automated tools and systems to enhance efficiency and remove manual processes where possible

You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background. The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base.

Role overview Location: Mobile covering sites across the Manchester area Salary: £40,000 per annum + Call Out + Overtime Working Hours: Monday to Friday, 8:00 to 17:00, 40 hours per week Benefits: Car Allowance, Private Healthcare, Company Sick Pay, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering...

You must be Level 4 qualified (& willing to study for L6 with support if not yet taken) with a good knowledge across investments, pensions, saving, tax & or trust issues.

You must also be happy to deliver training though no previous training experience required. Excellent opportunity for permanent employment with well respected & progressive firm.

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a...

Equans is looking for a Regional Manager to cover the Northwest of England on a 12 month fixed term contract. This is a full-time role, working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. The Regional Manager will have responsibility for TFS provision across one of the seven regions in the HMCTS portfolio. They will have three...

Role Kennedys is looking for a Conduct Risk lawyer to join our Risk & Compliance team (in any of our England and Wales offices) who provide expert information, advice and guidance to the Firm on professional responsibility, risk and compliance issues. Team Kennedys Risk & Compliance team handles a wide range of partnership and risk and compliance issues for the firm and acts as an in-house...

You will be part of a team providing technical support to all of the global and UK-based finance support IT systems.

🧩 Client Support Advisor 📍 Location: Manchester WPS is looking for a highly organised and customer-focused Client Support Advisor to join our team based in our Manchester office. This role is central to ensuring smooth communication and coordination between our service delivery teams and clients, helping us maintain our reputation for excellence and...

What you will do As a Customer Service Coordinator, you’ll work with internal and external customers to ensure planned maintenance and urgent call-outs are scheduled and completed efficiently. You’ll contact customers via phone and email, coordinate engineers’ appointments, manage diaries, obtain purchase orders, order parts, complete permits, resolve disputes, and handle queries related to...

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role! Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies...

🌟 Facilities Management Helpdesk Coordinator (Customer Support) 📍 Manchester – Tyco Park | 🕒 Full-Time | 💻 Hybrid Working (2 days/week after 6 months) Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM...

What you will do As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities. What We Offer Competitive salary Comprehensive benefits: pension, life assurance, employee assistance, referral scheme,...

🌟 Facilities Management Helpdesk Coordinator (Planner) 📍 Manchester – Tyco Park | 🕒 Full-Time | 💻 Hybrid Working (2 days/week after 6 months) Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships. 🎁...