itil jobs in London

A London-based law firm is seeking an IT Release Analyst to support the planning, scheduling, and coordination of IT releases. The ideal candidate will work closely with delivery teams and stakeholders to implement releases smoothly, adhering to ITIL 4 best practices. Required qualifications include 2-4 years of experience in IT Service Management or Release roles, along with exposure to ITIL 4...

You will collaborate with client teams and lead workshops, demonstrating strong communication and interpersonal skills. Ideal candidates will have ITIL v4 certification and the ability to navigate complex delivery environments. Competitive benefits and a collaborative work culture are offered.

You will play a key leadership role in translating business strategy into effective business change and technical delivery. This is a high-impact role requiring strong influence, collaboration, and decision-making across business, technology, and data domains. Key Responsibilities Identify and prioritise enterprise-wide change to enable delivery at pace

A recruitment agency in the UK is looking for an ITSM Consultant to support short-term advisory and assessment engagements. The role includes leading ITIL-aligned ITSM maturity assessments, conducting stakeholder interviews, and producing executive-level deliverables such as gap analysis and prioritized roadmaps. The ideal candidate will have a strong working knowledge of ITIL practices and...

A global technology consulting firm is seeking an ITSM Process Consultant to implement and manage ITSM processes in London. The ideal candidate must have over 10 years of experience in IT Service Management, ITIL Intermediate certification, and knowledge of service management tools such as BMC Remedy and ServiceNow. Strong communication and presentation skills are essential. This is a permanent...

A global IT consultancy in the UK is seeking an IT Capacity Manager to oversee VMware infrastructure capacity in a DV cleared role. This position involves applying ITIL capacity management practices to ensure that the infrastructure meets both current and future business needs. The ideal candidate will have strong experience managing capacity in defense environments and familiarity with...

You will configure workflows, ensure compliance with ITIL processes, and support automation through APIs. The ideal candidate has a Bachelor's degree in IT or Computer Science and experience with ITSM tools. This role offers a full-time position with responsibilities in process improvement and user training across multiple locations including London, Birmingham, and Manchester.

A leading European logistics real estate firm is seeking a Head of Service Delivery to lead the transformation of its IT organization. This role involves implementing ITIL-based frameworks and ensuring ERP stability across multiple regions. The ideal candidate has over 8 years of experience in IT Service Delivery and proven ITIL v4 expertise. With competitive compensation of £85,000 - £100,000...

You will conduct stakeholder interviews, assess ITSM practices, and produce executive deliverables. The ideal candidate has proven experience in ITIL assessments and is knowledgeable in ITIL v3 and 4, along with hands-on experience with ITSM tools. This is an initial 3-month contract inside IR35, with potential for extension.

A healthcare service provider in Westminster is seeking a Junior Applications Specialist to support Trust systems, manage incidents, and assist with configuration and testing of applications. This junior role involves collaborating with experienced specialists to ensure timely resolution of technical problems and changes. Candidates should have prior IT experience and familiarity with ITIL...

A staffing and recruiting firm seeks a Capacity Manager to oversee the ITIL Capacity Management process and ensure infrastructure capacity aligns with SLAs. You'll develop capacity plans and reports, and identify risks to maintain optimal performance. Candidates should have strong VMware management experience, familiarity with relevant monitoring tools, and ITIL practices, along with DV...

You will implement service improvements, manage ticket flow, and work closely with project teams. The position offers a salary between £40,000 and £50,000, along with benefits such as healthcare, holiday leave, and ongoing training.

A leading trading firm in Greater London is seeking an experienced IT support professional to lead technical project delivery and enhance user experience. You'll oversee planning and execution while providing advanced technical support and mentoring junior staff. The ideal candidate has extensive experience with Microsoft Intune, SCCM, and a strong focus on customer service and continuous...

Key Responsibilities Solution Architecture & Design - Design Scalable Solutions: Architect end-to-end HAM solutions that align with ServiceNow best practices and CSDM (Common Service Data Model) principles. - Governance Frameworks: Establish and implement HAM governance frameworks, including data integrity policies, compliance standards, and audit readiness protocols. - Integration...

You will also participate in an out-of-hours on-call rota, including overnight, weekend, and bank holiday cover, supported by an on-call allowance.

Change Programme Manager - London Reference Code: -en_GBContract Type: PermanentProfessional Communities: Delivery Excellence Role – Change Programme Manager Location – London, UK Get The Future You Want! Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of...

You will play a key role in solution design, technical governance, and delivery leadership while working closely with stakeholders, delivery teams, and clients to ensure best-in-class outcomes. What You'll Be Doing - Define and enforce ServiceNow architectural standards and best practices

You must have excellent communication skills and attention to detail skills and possess the ability to work calmly and methodically under pressure. Skills wise you will be competent in the use of cloud platform management Azure/AWS, ITIL. And virtualisation platform management - Nutanix/VMWare/Hyper-V.

You will lead ITIL-aligned maturity assessments, conduct stakeholder interviews, and assess ITSM practices. The ideal candidate has proven experience in ITIL assessments, strong knowledge of ITIL 4 practices, and exposure to ITSM tools. This role offers a contract of 3 months initially, inside IR35, with the potential for extension.

You should have experience with : - 6-10+ years in Project Management with experience in transformation initiatives.

You will be empowered to explore, innovate, and progress.

You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years.