customer complaints handler jobs in Manchester

Job Description NJR Recruitment are proud to be partnering exclusively with Protector Insurance to recruit a Complaints Officer for their growing Manchester team. Reporting to the Deputy Chief Compliance Officer, you’ll manage the full complaints process and Data Subject Access Requests (DSARs), ensuring fair, timely outcomes in line with FCA DISP and GDPR. The role is central to improving...

About The Role About The Role Here at Car Finance 247 we are looking to recruit an experienced escalated complaints handler to join our Customer Care Team! As an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed.

You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally.

You will assess policy coverage, interpret wordings, and deliver a consistently high level of service to clients, intermediaries, and third parties.

You will join a supportive and collaborative Manchester-based claims team, with close links to the wider business.

You will be working 3 days with your team and 2 days from home.

Job Description Commercial Insurance Account Handler - Manchester Salary Base to c40/50 DOE, Bonus, Hybrid Working, Flex benefits, 26 Days Holiday + Bank Holidays & Assistance towards CII Qualifications Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler...

Job Description Property Claims Handler Up to £30,000 DOE Bolton - 9am to 5pm Job Description: MPJ Recruitment are currently working with a leading insurance company who are looking for Domestic Property Claims Handlers to join their team, helping their customers and brokers in the UK. You'll be joining a business who are friendly, ambitious and are committed to developing talent and...

Job Description Job title: Commercial Corporate Account Handler Salary: Up to £50k plus bonus and benefits Location: Manchester (Hybrid) PURPOSE OF ROLE Lawes Consulting Group are partnering with a well-established and very well-respected Manchester Broker to add to a strong and growing team in the city centre. This is a great opportunity for the individual to have a clear progression route...

Job Description My client is a long established and fiercely independent Manchester based insurance broker with a professional yet friendly culture. Employing circa thirty people and based in prestigious offices in the heart of the city centre they enjoy low staff turnover and provide an environment where drive, passion and client care are key values across the business. Despite their size and...

You will speak to customers to understand what has happened and what damage has been done to their vehicle. Where the incident has involved other vehicles, drivers, or damage to other property, you will gather a complete picture of that too.

You will kick off the process so that our customer can get back on the road as quickly and as seamlessly as possible.

About us Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we’ve been industry leaders in a variety of specialist areas. Working here: A...

Customer Complaints & Resolution ManagerLocation: Hybrid - 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic - OTE 39k per yearCitation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on...

A global leader in insurance solutions is seeking a Motor Claims Adjuster in Manchester. This role involves managing third-party property damage claims with an emphasis on customer service and team collaboration. Candidates should have proven experience in claims handling, excellent communication skills, and strong stakeholder management capabilities. AIG values its employees, offering a...

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...

You will provide advice and hands-on assistance to clients throughout the lifecycle of professional indemnity and related insurance claims. This includes liaising with insurers, loss adjusters and solicitors, supporting internal broking teams, and assisting senior management with reporting and technical insight.

About The Role The Team Car Finance 247 is the UK’s leading digital car finance platform. But that’s just part of our story. At our core, we’re a Manchester-based tech business with a customer-centric approach. With our innovative team, we’ve created a platform that strips the complexity out of the car finance process, empowering our customers with our straightforward approach and exceptional...

Job Description My client is a long established and fiercely independent Manchester based insurance broker with a professional yet friendly culture. Employing circa thirty people and based in prestigious offices in the heart of the city centre they enjoy low staff turnover and provide an environment where drive, passion and client care are key values across the business. Despite their size and...

You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Job Description Are you looking for an exciting opportunity to make a real impact? NJR Recruitment are thrilled to be supporting one of our longstanding clients in their search for an SME Account Handler in Central Manchester. In this exciting role, you'll be the driving force behind managing a diverse client portfolio, working with Account Executives and dealing with client queries daily. Key...

Job Description Commercial Account Handler – Central Manchester Salary: £25,000 – £32,000 Are you looking to elevate your career in commercial insurance? If so, we have the opportunity for you! We are seeking a motivated and ambitious Commercial Account Handler to join a reputable insurance brokerage in central Manchester. This role offers a very clear progression path, comprehensive...

Job Description Motor Claims Handler – Manchester City Centre Competitive Salary + Bonus + Excellent benefits Are you an experienced Claims Handler with a solid background in Motor Claims? Do you enjoy working in a collaborative environment where your ideas are valued and your development is supported? If so, this is an excellent opportunity to join a growing, forward-thinking insurer in the...