customer complaints handler jobs in Scotland

You will be key to supporting our customer issues while operating within the established regulatory guidelines. Working without supervision, using clear and effective communication skills to reach resolutions and deliver business targets in line with the strategic priorities.

You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases. What you'll need to succeed To be successful in this role, you will need: HND/SVQ Level 4 or equivalent, or relevant practical experience Experience working with regulatory frameworks and administrative procedures

Job Description Job title: Casualty Claims Handler Salary: £31,000 Location: Glasgow PURPOSE OF ROLE We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer...

Are you fluent in German or Polish and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for you! Join one of the world’s largest insurance companies, where you’ll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive workplace. We’re looking for a...

You will be a customer focused individual who enjoys communicating effectively with customers and colleagues alike

You will be a proven problem solver and decision maker who enjoys doing this and is not afraid to overcome objections that might arise

You will have a pro‐active approach and a friendly, empathetic phone manner

You will also support production by preparing consumables and maintaining high housekeeping standards. This is a great opportunity to join a growing manufacturer at an exciting time in their development.

Job Description - Adjusting Executive - Major Loss Claims Handler - Glasgow - Hybrid A Global Loss Adjusting Organisation are seeking an experienced/talented Claims Handler (Adjusting Executive) to join their highly successful Domestic Major Loss team in Glasgow.The Adjusting Executive role is a technical role, supporting Loss Adjusters with their work throughout the handling of these claims....

You will be valued and supported and receive excellent benefits including but not limited to: - Exclusive Rewards Platform – Enjoy discounts at over 800 retailers. - Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

A leading eye care provider in Glasgow is seeking a Customer Services Executive for complaints resolution. The role involves managing and resolving customer complaints, drafting correspondence, and collaborating with various teams. Ideal candidates have experience in customer service, particularly in healthcare. The position offers various benefits including annual leave, ongoing training, and...

Customer Quality Complaints Coordinator – Food Manufacturing – Peak Recruitment Job location: Glasgow, Scotland, United Kingdom Our client is a major global player in the food manufacturing industry, operating across multiple international markets. They are now seeking a Complaints Coordinator to play a pivotal role in upholding exceptional standards of product quality and customer satisfaction....

Description JOB TITLE: Senior Manager, Complaints & Customers in Financial Difficulty (FTC) SALARY: £83,411 - £107,943 LOCATION(S): Leeds, Birmingham, Bristol, Newport, Edinburgh, Halifax HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity The Senior Manager,...

Senior Customer Relations Handler – Home Large & Complex Loss Glasgow - Hybrid (2 days a week in the office) Full Time, Permanent Position DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to...

Senior Customer Relations Handler – Home Large & Complex Loss Glasgow - Hybrid (at least 50% office-based) Full Time, Permanent Position DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to...

A claims management company in Glasgow is looking for a Casualty Claims Handler. Responsibilities include assessing and evaluating claims, negotiating settlements, and delivering exceptional customer service. Ideal candidates should have previous claims handling experience, preferably in the financial services sector, and be proficient in Microsoft Office applications. Strong customer service and...

Senior Operations & Customer Support Location: Ayr Hours: Monday-Friday, typically 07:00-15:00 (1‑hour lunch), with flexibility to support office cover between 07:00-17:00 Contract: Maternity Cover (duration TBC) Pay: 15.38 - 16.48 per hour Be the Operational Backbone of a Fast‑Moving Team Our client is seeking an experienced Senior Operator to join their busy, high‑performing office. Working...

You will act as a key point of contact for customers, ensuring orders, enquiries and issues are handled efficiently and professionally.

You will be a confident people manager who supports and develops their team, and will have a strong background in customer service, ideally within housing or a similar public facing environment.

You will be highly motivated and passionate about improving outcomes for our customers, and skilled at balancing empathy with performance management.

Your new company Our client manufactures a range of advanced equipment, accessories and consumables used in processing a wide variety of materials. Their principal customers are in the electronics and semiconductor industries, universities and research organisations around the world. The majority of their sales are exports and most of their revenue entails the shipment of physical goods. Sales to...

You will play a key role in maintaining our reputation for outstanding service by ensuring every customer feels heard and valued. Your ability to craft clear, thoughtful, and well‐written correspondence will be essential in delivering positive outcomes and maintaining trust.

Are you fluent in Dutch and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for you! Join one of the world’s largest insurance companies, where you’ll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive workplace. We’re looking for a...