customer complaints handler jobs in Scotland

You will be key to supporting our customer issues while operating within the established regulatory guidelines. Working without supervision, using clear and effective communication skills to reach resolutions and deliver business targets in line with the strategic priorities.

You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases. What you'll need to succeed To be successful in this role, you will need: HND/SVQ Level 4 or equivalent, or relevant practical experience Experience working with regulatory frameworks and administrative procedures

Job Description Job title: Casualty Claims Handler Salary: £31,000 Location: Glasgow PURPOSE OF ROLE We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer...

Are you fluent in German or Polish and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for you! Join one of the world’s largest insurance companies, where you’ll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive workplace. We’re looking for a...

You will be valued and supported and receive excellent benefits including but not limited to: - Exclusive Rewards Platform – Enjoy discounts at over 800 retailers. - Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Job Description - Adjusting Executive - Major Loss Claims Handler - Glasgow - Hybrid A Global Loss Adjusting Organisation are seeking an experienced/talented Claims Handler (Adjusting Executive) to join their highly successful Domestic Major Loss team in Glasgow.The Adjusting Executive role is a technical role, supporting Loss Adjusters with their work throughout the handling of these claims....

You will also support production by preparing consumables and maintaining high housekeeping standards. This is a great opportunity to join a growing manufacturer at an exciting time in their development.

Description JOB TITLE: Senior Manager, Complaints & Customers in Financial Difficulty (FTC) SALARY: £83,411 - £107,943 LOCATION(S): Leeds, Birmingham, Bristol, Newport, Edinburgh, Halifax HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity The Senior Manager,...

Senior Customer Relations Handler – Home Large & Complex Loss Glasgow - Hybrid (2 days a week in the office) Full Time, Permanent Position DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to...

Senior Customer Relations Handler – Home Large & Complex Loss Glasgow - Hybrid (at least 50% office-based) Full Time, Permanent Position DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to...

We're looking for an organised and enthusiastic Rental Customer Advisor for our Inverness Car & Van Rental branch. We offer: - 33 days' annual leave - Flexible leave - Generous employee discounts - Private healthcare - Workplace pension - Extensive training - Enhanced maternity and paternity leave - ...and much more Hours Full time: 42.5 hours per week, 5 days out of 7 and alternate...

Senior Operations & Customer Support Location: Ayr Hours: Monday-Friday, typically 07:00-15:00 (1‑hour lunch), with flexibility to support office cover between 07:00-17:00 Contract: Maternity Cover (duration TBC) Pay: 15.38 - 16.48 per hour Be the Operational Backbone of a Fast‑Moving Team Our client is seeking an experienced Senior Operator to join their busy, high‑performing office. Working...

You will be a confident people manager who supports and develops their team, and will have a strong background in customer service, ideally within housing or a similar public facing environment.

You will be highly motivated and passionate about improving outcomes for our customers, and skilled at balancing empathy with performance management.

Glasgow based (Hybrid work pattern with minimum 3 days office based) Permanent, Full-Time Pertemps are proud to be supporting an iconic Scottish organisation as they seek an exceptional Head of Customer & Product Sales to join their senior leadership team. This is a standout opportunity for a visionary leader who thrives on shaping customer experiences, driving commercial performance, and...

Job Description Meraki Talent are seeking a dedicated and skilled Claims Handler to join a leading Glasgow based Insurance firm, with a commitment for integrity and professionalism. We are looking to hear from those with excellent communication skills, attention to detail, and a passion for helping people during a challenging time. As a Claims Handler, you will play a crucial role in managing...

Salary - up to £28K DOEHybrid working optionalMonday - Friday 9am-5.30pm, Glasgow city centreStart Date 19th FebruaryWe are seeking a customer complaints advisor to manage escalated customer issues across multiple channels, including email, phone, WhatsApp, and review platforms. This role is key to delivering exceptional customer experiences, ensuring timely resolutions, and supporting both...

You will conduct detailed reviews of customer interactions, processes, and outcomes as part of the complaints journey, to ensure compliance with regulatory requirements, internal policies, and industry best practices. Additionally, you will provide actionable insights, to enhance customer experience and reduce risks.

Your new company Our client manufactures a range of advanced equipment, accessories and consumables used in processing a wide variety of materials. Their principal customers are in the electronics and semiconductor industries, universities and research organisations around the world. The majority of their sales are exports and most of their revenue entails the shipment of physical goods. Sales to...

Are you fluent in Dutch and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for you! Join one of the world’s largest insurance companies, where you’ll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive workplace. We’re looking for a...

You will also, on occasion, attend review meetings. Key Responsibilities: