customer complaints handler jobs in West Midlands

You will be responsible for:

Job Description We are working with an incredibly successful and exciting Insurance Broking Group with offices in the centre of Birmingham and the wider UK. In order to maintain exceptional service to their customers they require an experienced Senior Commercial Insurance Account Handler. The Role as a Senior Commercial Account Handler includes: - Assist in achieving Group/Division client...

You will also be highlighting missed opportunities, leakage, and areas for improvement. - Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc. - Supporting the team and continually helping them to develop their knowledge and skill set.

You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Key Responsibilities: - Manage and process domestic property claims efficiently and accurately. - Provide exceptional customer service by guiding policyholders through the claims process.

Job Description We are working alongside an innovative Claims Management company who are currently recruiting for an experienced and passionate FNOL Handler to strengthen their UK based operations. The successful candidate will become part of a fantastic company who offer great routes of progression and industry qualifications to further skills and development. Skills & Experience Required: -...

Job Description COMMERCIAL ACCOUNT HANDLERDUDLEYSALARY UP TO £40,000 DoE OPPORTUNITY:I am working with a fantastic small, independent Brokerage, looking to expand their team with an Account Handler. They are a collaborative team who are looking for someone who would like to make a big impact as they grow.If you are an experienced SME Account Handler looking for an opportunity in a rewarding...

You will manage the full policy lifecycle, ensuring customers receive the right coverage at the right price. - Motor Insurance: Handling private car, motorcycle, and van enquiries. - Household Insurance: Managing buildings, contents, and high-value home policies. - Renewals & Mid-Term Adjustments (MTAs): Processing policy changes and ensuring retention through excellent service.

A beauty brand based in Birmingham is seeking a Customer Complaints Specialist who is dedicated to enhancing customer experience. This role involves managing customer concerns across online orders and services, resolving complaints professionally, and collaborating with teams to prevent future issues. The ideal candidate should have experience in customer service and a calm approach to handling...

About The Role We're looking for a Senior Complaints Resolution Specialist to help us deliver fair, timely and high‐quality outcomes for our members. You'll take full ownership of complex complaints from start to finish, investigating thoroughly, communicating with empathy and ensuring every member feels genuinely heard and supported. Alongside managing your own caseload you'll be a trusted...

3 days ago Be among the first 25 applicants Opportunity We are working with a fantastic small, independent brokerage looking to expand our team with an Account Handler. We are a collaborative team looking for someone who would like to make a big impact as we grow. Commercial Account Handler Location: Dudley Salary up to £40,000 per annum. Responsibilities Maintain appropriate, regular contact...

Claims Handler About the Role As a Claims Handler at Allianz, you’ll play a key role in delivering on our promise to customers by investigating, negotiating, and settling claims within agreed authority levels. You’ll ensure compliance with regulatory standards while providing exceptional customer service. This role requires strong organisational skills, attention to detail, and the ability to...

You will embrace meeting compliance requirements and having a meticulous eye for detail is essential. 4. Minimum of GCSE grade C or above in Maths and English (or equivalent). 5. The ability to learn new systems, products, processes, and skills.

Account Handler – Financial Lines Division (Professional Indemnity Team) We are a large global insurance group that pushes the boundaries of insurance by working as a powerful international team of over 21,000 employees spanning more than 100 countries. This position offers an exciting opportunity to work in a dynamic and global environment, collaborating with various brokers and team members...

You will follow up on new and existing renewal business quotations as well as identify alternative quotes for customers.

You will regularly liaise with third‐party insurers, and ensure all data is accurately recorded into the system.

You will be responsible for providing account servicing support and ensuring effective servicing of client accounts. Insurance Account Handler duties:

You will take ownership of and look after a portfolio of cross-class commercial clients. - Ensure all customer details are recorded accurately and entered on to the system in a timely fashion to ensure data integrity.

You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Key Responsibilities: Manage and process domestic property claims efficiently and accurately. Provide exceptional customer service by guiding policyholders through the claims process.

You will receive a generous basic salary ranging from £35K - £40K per annum (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit!

Job Description We're working with a well-established independent insurance broker in Coventry who are looking to recruit a Commercial Account Handler to join their busy commercial team. This is an excellent opportunity for someone looking to manage a portfolio of SME clients and develop their commercial insurance career in a supportive, professional environment. The Role: As a Commercial...

A small independent brokerage in West Midlands is seeking a Commercial Account Handler who will play a crucial role in maintaining customer relationships and ensuring client satisfaction. The ideal candidate will have experience in SME Commercial Insurance and excellent organisational and communication skills. The role offers a competitive salary up to £40,000 per annum and additional benefits...

Job Description We are working with an incredibly successful and exciting Insurance Broking Group with offices in the centre of Birmingham and the wider UK. In order to maintain exceptional service to their customers they require additional Commercial Insurance Account Handlers in place. The Role as a Commercial Account Handler includes: - Building and maintaining excellent relationships with...