helpdesk manager jobs in Manchester

You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.

Lead Helpdesk CoordinatorLocation: ManchesterSalary: £30,000About the Role:RG Setsquare are working with a reputable client in the FM sector. Our client, a trusted provider of commercial maintenance services, is seeking an experienced Lead Coordinator to join their team to oversee a team on a fantastic commercial contract.This is a fantastic opportunity to work with a nationwide maintenance...

You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales. 💪 Your responsibilities: 💪✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.

You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.

You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's.

You will also be required to liaise with internal departments to ensure the smooth resolution of any issues. This role involves pro-active communication with field engineers, customers, and suppliers, owning all calls from the moment they are logged until completion.

You must be confident in your approach with a friendly manner.

Role Responsibility: * To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. * To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. * To ensure all...

You will act as the client advocate, ensuring their needs are fully understood and met through close collaboration with internal teams. - You may assist with making sales calls, handling client feedback or complaints, analysing data, and continuously improving the overall client experience.

Job Description Chiller Service Engineer Location: Manchester (field-based across the North West)Salary: £40,000 - £52,000 DOEBenefits: Company van, fuel card, overtime, call-out, pension, 25 days holiday + bank holidaysContract: Permanent, Full-Time A leading building services and facilities management contractor is seeking an experienced Chiller Service Engineer to support a portfolio of...

You will also have the reassurance of a job guarantee (£26K-£35K) upon completion.

You will also be assigned an expert tutor and a support mentor to help you throughout your training.

You will gain practical experience by using practice labs which enable you to practice and master what you have learned.

Job Description Job Title: Approved Electrician Salary: £35k - £50k, Dependent on Experience and Inclusive of On-call and Overtime Location: Manchester Job Type: Full Time, Permanent Working Hours: Monday - Thursday: 08:00 - 16:15, Friday: 08:00 - 15:00 HF Group is one of the UK's leading multi-discipline building services contractors, delivering high-quality solutions across Electrical,...

You will be given autonomy over your work so that you will have the opportunity to shape the projects you’re working on. We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge sharing, and open communication is encouraged.

We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Fleet & Supply Chain Manager based predominantly around the North West/Manchester areaThe role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely,...

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role! Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies...

Equans is looking for a Regional Manager to cover the Northwest of England on a 12 month fixed term contract. This is a full-time role, working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. The Regional Manager will have responsibility for TFS provision across one of the seven regions in the HMCTS portfolio. They will have three...

You will manage internal teams, oversee a nationwide engineering workforce, and ensure exceptional service delivery across both planned and reactive works.

You will play a key role in shaping the division's growth strategy, particularly within the North West, where expansion is a focus.

You will manage internal teams, oversee a nationwide engineering workforce, and ensure exceptional service delivery across both planned and reactive works.

You will play a key role in shaping the division's growth strategy, particularly within the North West, where expansion is a focus.

You will be working for a public sector organisation looking for a head of facilities management to join them. This is a 6-month contract initially.

The Vacancy 🧩 Client Support Advisor 📍 Location: Manchester WPS is looking for a highly organised and customer-focused Client Support Advisor to join our team based in our Manchester office. This role is central to ensuring smooth communication and coordination between our service delivery teams and clients, helping us maintain our reputation for excellence and reliability. 🔍 Key...

You will engage with a wide range of internal and external stakeholders and play a key role in shaping the future of WPS Customer Care through team development and operational excellence. --------------------------------------------------------------- Key Responsibilities - Lead and develop a high-performing team focused on delivering consistent service excellence.

You will be expected to have an excellent understanding of plant room and building services engineering, compliance and have a multiskilled HVAC background. Primarily working on commercial gas / combustion plant and associated kit. The role is a Permanent position paying up to £50,000 basic.