helpdesk support jobs in Manchester

You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.

You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales. 💪 Your responsibilities: 💪✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.

Job description My client is currently looking for a level 4 qualified individual to join an IFA technical helpdesk as a Technical Consultant. The Technical Consultant will join a dedicated team who answer both telephone and email queries from Advisers and Paraplanners across the UK. Technical queries cover a range of tax areas faced by clients as they advise their own clients on IHT, CGT, long...

You will help ensure: Accurate and timely documentation of system updates and issues. Improved user experience through efficient troubleshooting and clear communication. Strong collaboration across departments to ensure technology supports operational goals. Enhanced system security through diligent monitoring and adherence to best practices.

Lead Helpdesk CoordinatorLocation: ManchesterSalary: £30,000About the Role:RG Setsquare are working with a reputable client in the FM sector. Our client, a trusted provider of commercial maintenance services, is seeking an experienced Lead Coordinator to join their team to oversee a team on a fantastic commercial contract.This is a fantastic opportunity to work with a nationwide maintenance...

A global facilities management company in Manchester is seeking an experienced Helpdesk Team Leader. This role involves overseeing daily helpdesk operations, ensuring customer satisfaction, and managing a team of support staff. The ideal candidate will have a background in customer service leadership, strong problem-solving skills, and familiarity with CAFM systems. The position offers a...

You will regularly liaise with engineers, contract managers, clients and suppliers to ensure the team is working towards meeting SLAs and effectively completing all operational duties.

You will be managing the daily workflow of incoming queries ensuring emails are delegated to the relevant individual and acting on potential escalated issues when required.

You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.

You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's.

Role Responsibility: * To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. * To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. * To ensure all...

Job Description Chiller Service Engineer Location: Manchester (field-based across the North West)Salary: £40,000 - £52,000 DOEBenefits: Company van, fuel card, overtime, call-out, pension, 25 days holiday + bank holidaysContract: Permanent, Full-Time A leading building services and facilities management contractor is seeking an experienced Chiller Service Engineer to support a portfolio of...

You will be given autonomy over your work so that you will have the opportunity to shape the projects you’re working on. We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge sharing, and open communication is encouraged.

You will act as the client advocate, ensuring their needs are fully understood and met through close collaboration with internal teams. - You may assist with making sales calls, handling client feedback or complaints, analysing data, and continuously improving the overall client experience.

You will work closely with internal teams and third-party providers to resolve incidents, fulfil requests, and support ongoing IT operations and projects.

You will engage with a wide range of internal and external stakeholders and play a key role in shaping the future of WPS Customer Care through team development and operational excellence. Key Responsibilities Lead and develop a high-performing team focused on delivering consistent service excellence.

You will be part of a dedicated team of IT professionals, reporting to the EMEA Service Desk Manager. Your role will involve providing technical support to our internal staff, including field-based consultants and office-based employees across 30 different global locations. You are passionate about delivering excellent customer service and thrive in a dynamic IT environment.

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role! Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies...

🌟 We're Hiring: Client Support Advisor 🌟 📍 Location: Manchester 🕒 Type: Full-time, Permanent 💬 Are you a customer service superstar ready for your next challenge? Join our fabulous team and make a real impact! We're looking for someone who’s passionate about delivering outstanding service while keeping things friendly and professional. 🔧 What You’ll Be Doing You’ll be the heartbeat of our FM...

Job Description HVAC Service Engineer Location: Manchester (field-based across the North West)Salary: £38,000 - £48,000 DOEBenefits: Company van, fuel card, overtime, call-out, pension, 25 days holiday + bank holidaysContract: Permanent, Full-Time A leading building services and facilities management contractor is seeking an experienced HVAC Service Engineer to support a portfolio of...

You will engage with a wide range of internal and external stakeholders and play a key role in shaping the future of WPS Customer Care through team development and operational excellence. --------------------------------------------------------------- Key Responsibilities - Lead and develop a high-performing team focused on delivering consistent service excellence.

The Vacancy 🧩 Client Support Advisor 📍 Location: Manchester WPS is looking for a highly organised and customer-focused Client Support Advisor to join our team based in our Manchester office. This role is central to ensuring smooth communication and coordination between our service delivery teams and clients, helping us maintain our reputation for excellence and reliability. 🔍 Key...