customer complaints handler jobs in Surrey

You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.

You will have a strong grounding and understanding of commercial Insurance products particularly property, casualty and motor and be keen to develop in your career.

You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills.

You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week, Monday to Friday 9am – 5pm. Key Responsibilities: Customer Insight Management: Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK.

You will enjoy being able to benefit from your experience to date and develop your career further within this important and key role within WTW.

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...

You will aim for first-call resolution wherever possible, ensuring residents receive clear, timely, and empathetic communication. More complex cases will be escalated appropriately to ensure fair and efficient outcomes. Key Responsibilities Act as the first point of contact for residents raising complaints or service concerns.

Call Handler, Works Scheduler Based: Reigate 27-28k excellent benefits and optional OT 8AM to 5PM, Mon to Fri Call Handler or Scheduler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth. Duties of the successful call handler will include:Taking inbound calls from around 60 customers per day.Scheduling engineers appointments to...

You will be required to be flexible to meet the demands of this role. Applicants must hold a Full UK Manual Driving License. This role can be physically demanding; you will be required to lift up to 25kg.

We have an exciting opportunity for you to join our Operations team as a package handler. *Salary: £12.72 per hour. *Days/shift Pattern: Tuesday to Saturday 01:00-08:30 (30 minute unpaid break) *Hours per week: 35 hours Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most...

You will be allocated a small number of claims to start building your own claims portfolio, which will include claims involving Credit Hire and non-serious Personal Injury. A performance review, including a salary rise, will be awarded every 4 months for the duration of the milestone training period.

Account Executive - Case Handler Camberley, Surrey Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business.In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the...

You will be working both airside and within the Undercroft (baggage unit).

You will be required to adapt to adverse weather conditions, such as rain, snow, or extreme temperatures, to ensure the safety and efficiency of ground operations.

Alfa Laval UK & I are looking for a Claims Handler. Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire...

Support a busy manufacturing and production environment. This role is key to ensuring materials are received, booked in, issued, and delivered to production on time - helping the site meet customer demand and lean manufacturing objectives.Key ResponsibilitiesReceiving and inspecting incoming deliveriesBooking in materials and locating stock accurately using a computerised systemPicking, issuing...

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology.

You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.

You will have a strong grounding and understanding of commercial Insurance products particularly property, casualty and motor and be keen to develop in your career.

You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills.

Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...

Call Handler – Housing Association Repairs Walton-on-Thames Monday to Friday, 8:00am – 5:00pm 16.12 per hour (Umbrella PAYE) We are currently seeking an experienced Call Handler to join a Housing Association based in Walton-on-Thames. This is a key role in supporting residents by handling repair requests and providing excellent customer service. Role Responsibilities: Act as the first point of...

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.