customer complaints handler jobs in England

Complaint Handler Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.?? Watford (on-site)?? Up to £30,000 pro rata?? Shifts between 8am-8pm, Monday-Sunday?? Full-time | 6-month FTC (with potential extension)Are you a strong written communicator with a passion for fair outcomes and great customer service? xbpsjku...

Complaint Handler ?? Watford (on-site) ?? Up to £30,000 pro rata ?? Shifts between 8am-8pm, Monday-Sunday ?? Full-time 6-month FTC (with potential extension) Are you a strong written communicator with a passion for fair outcomes and great customer service? We're recruiting a Written Complaints Handler to manage and resolve customer complaints with accuracy, empathy, and professionalism. Key...

A customer service solutions provider in Manchester is seeking a Customer Care Champion to enhance customer experience by effectively handling complaints. Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. The ideal candidate will manage sensitive complaints, work collaboratively with clients and colleagues, and maintain accurate...

Job Description Job Title: Claims Handler Location: 1-2 Days in BristolSalary: £26,000 - £30,000 (no insurance experience required)Hours: Full-time, 35 hours per week (Monday–Friday) 6 months contract with the view to go permJob Reference: 2303My client is a dynamic, specialist insurance business operating in a highly regulated environment where quality, integrity and expertise matter. They are...

You will coordinate with adjusters, legal teams, and specialized vendors to facilitate smooth claim progression. Candidates must demonstrate excellent organizational skills, attention to detail, and a compassionate yet objective approach to handling sensitive claimant issues.

Customer Complaints Handler – Hybrid (2 days from home, 3 days office-based)Warwick, Warwickshire £27,000 + BUPA, critical illness cover, death in service, Employee Assistance Programme, staff discounts & regular social eventsIs 2026 the year you want to have a work life balance? No shifts or weekends?Join a respected, established, and growing organisation in Warwick as a Customer Complaints...

You will take full ownership of complaint cases from initial receipt through to final resolution, delivering timely, well-evidenced responses that meet regulatory expectations. Working across services, you will help challenge inconsistencies, remove barriers to resolution, and ensure outcomes are meaningful, proportionate, and focused on genuine service improvement rather than process alone.

Job Description Complaints Coordinator - Location: Ealing, Westminster Bridge Road or Pitsea Hybrid working model with office days on Tuesday and Thursday. (Training fully onsite for first week) - Job Type: Temporary (until end of March 2026 with possible extension) - Salary: £14.34 per hour (PAYE) We are seeking a dedicated Complaints Coordinator to manage and coordinate customer complaints...

You will work closely with colleagues to gather statements, evidence, and updates, supporting the team to deliver high-quality responses to Ombudsman enquiries. Key Responsibilities - Coordinate internal information requests for Ombudsman investigations, ensuring materials are collected within deadlines.

Job Description Housing Complaints Officer - The organisation: Castlefield Recruitment are currently recruiting a Complaints Officer for a Housing Association based in Cheshire West. The role is on an initial 2-month temporary contract. The hourly rate is £25.40 per hour and it's a hybrid role of 2 days in office, and 3 days from home. Housing Complaints Officer - The role: - Manage a...

You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.

You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey.

You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.

Job Description NJR Recruitment are proud to be partnering exclusively with Protector Insurance to recruit a Complaints Officer for their growing Manchester team. Reporting to the Deputy Chief Compliance Officer, you’ll manage the full complaints process and Data Subject Access Requests (DSARs), ensuring fair, timely outcomes in line with FCA DISP and GDPR. The role is central to improving...

Complaints Manager | London Market Insurer | London/Hybrid | £65 - 75,000 (doe) Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Manager to lead their complaints handling team. This is an exciting opportunity to make a...

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a salary of £30k For more information, please apply online now, or call Meg on for more information!

Complaints/Resident Liaison Officer Full-Time, permanent position Based in Hastings Salary: £30k + company van and fuel card We are recruiting for a leading Social Housing Contractor who are currently looking for a Complaints/Resident Liaison Officer to join their Repairs and Maintenance team in Hastings. Duties: - Customer Care and Dis-satisfaction response - Visiting tenants in their homes...

Lead the Way in Transforming Customer Experience a MTVH Complaints Manager Location: Beeston (Nottingham, Hybrid) Salary Banding: £52,665 - £55,436 Contract: Type: Permanent based on a 37.5hr working week Are you ready to make a real difference for our customers? At Metropolitan Thames Valley Housing (MTVH), we're committed to delivering exceptional customer experiences. We're looking for a...

You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: - Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.

You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: 31-32 UmbrellaWorking Pattern: HybridLocation: Greater LondonKey Responsibilities

You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.